Operations Lead

Summary

Join MoCaFi, a fintech company focused on financial inclusion, as their Operations Lead. This role is crucial in optimizing payment operations, ensuring seamless service delivery, and supporting the growth of financial inclusion initiatives. You will oversee daily operations, manage vendor relationships, ensure regulatory compliance, and handle detailed payment processing tasks. The position is remote unless you are in the NYC metro area, offering a hybrid option in Midtown Manhattan. The salary range is $93,500-$140,000. This role reports to the Senior Director of Relationship Management and requires a strong background in the payments industry and problem-solving skills.

Requirements

• Bachelor's degree or equivalent experience in the payments space is preferred; 4+ years of experience in the payments industry is required in lieu of a degree
• 5+ years experience in payments or consumer lending (e.g., payment processing, acquiring, issuing, payment technology provider, etc.)
• Expert in using Excel and/or Google Sheets
• Under our contract with the U.S. Department of Treasury, this position requires that all employees working on Federal contracts be U.S. citizens or Lawful Permanent Residents

Responsibilities

• Handle all card shipment requests, including bulk shipment with the card manufacturer; ensure replacement cards are shipped
• Maintain current cardholder information
• Update Funding Schedules
• Cardholder Agreement Mailings
• Create and manage Card Distribution Logs for Bulk Distribution Inventory Control
• Create and maintain Input Reporting Logs for Client Card and Funding Requests
• Program set up & UAT for card processor and manufacturer
• Payment processing and reconciliation, including ERAP, ACH web adjustments, bill pay tracking reports, and reconciliation of funding balances
• Manage our clients and partners by maintaining merchant tables, scrubbing client files, managing Immediate Response Card (IRC) account maintenance, and reporting
• Oversee and manage day-to-day payment operations, ensuring accuracy and efficiency
• Identify and implement process improvements to enhance operational performance and reduce costs
• Manage relationships with key vendors and partners, ensuring service level agreements are met
• Update monthly rent reporting payments to the Credit Manager Portal and Credit Bureaus
• Monitor and ensure compliance with relevant regulations and industry standards, including sending the annual privacy and error resolution notice
• Manage and execute the full escheatment process, ensuring compliance with state regulations and timely reporting of unclaimed property
• Analyze operational data and generate reports to track performance and identify areas for improvement
• Perform User Acceptance Testing (UAT) to ensure applications meet the specific needs and requirements
• Collaborate with cross-functional teams, including product, engineering, and customer support, to resolve operational issues and support new initiatives
• Develop and maintain operational documentation and procedures
• Support the implementation of new payment technologies and systems
• Participate in strategic planning and contribute to the development of operational goals
• Lead monthly Direct Deposit Account (DDA) Statement Email Process

Preferred Qualifications

• Experience working at a Fintech company and a large bank is highly preferred
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Benefits

• An empowering workplace that values initiative and critical thinking
• Work on achieving our financial inclusion mission
• A supportive and inclusive culture: recognizes contributions and celebrates wins
• A welcoming environment that appreciates your bringing your entire self to work
• Time to rest and recharge -- flexible time off policy as long as you can get your job done and make arrangements with your manager to cover you if needed