Remote Operations Lead

Summary

The job is for an Operational Lead at TSMG, a data collection company. The role involves managing a team of data collectors, their routes, schedules, expenses, and supporting Project and Program Managers with planning tasks. The ideal candidate should have coordination/management experience, excellent communication skills, proficiency in Google Workspace, flexibility to support field operations, and the ability to manage a team remotely.

Requirements

• 1-2 years experience of coordination/management
• Excellent communication - both written & verbal
• Proficiency in Google Workspace (Docs, Sheets, Drive)
• Be flexible to support field operations; non-standard hours
• Be experienced in preparing reports, presentation decks
• Be able to digest information quickly & turn it into actions
• Be able to manage a team, often in situations of high-stress
• Be able to remotely manage the team

Responsibilities

• Direct communication and management of your team
• Closely monitor performance & quality metrics & take corrective action as necessary
• Manage across functions (quality, prod, etc) to meet program deliverables
• Cost management & budget monitoring
• Participate in team trainings
• Risk management on the team level

Preferred Qualifications

• Fleet/logistics management experience
• Previous training experience