Revenue Operations Lead

Summary

Join Headway's Revenue Operations Team as an early member and help build a new operational function responsible for driving provider activation, retention, and revenue. You will design, build, and implement initiatives, improve the quota close process, evaluate areas for improvement in the sales funnel, and lead cross-functional efforts to achieve team objectives. This role requires 5+ years of experience in analytical problem-solving, operational rigor, and complex problem-solving, ideally within strategic management consulting or business operations in high-growth startups. You'll be a driving force in maximizing operational efficiency within one of America’s fastest-growing startups. Headway offers competitive compensation and benefits, including equity, comprehensive health insurance, 401k, parental leave, and professional development opportunities.

Requirements

• 5+ years of experience in a role that requires analytical problem solving, operational rigor, and complex problem solving
• Experience in strategic management consulting and/or experience in Business Operations or Strategy roles in high growth startups
• Experience designing and owning end-to-end critical business processes
• Experience working cross-functionally with business unit leaders (e.g. sales, customer success, marketing) & other revenue operations leaders
• Ability to distill complex problems into simple solutions
• Ability to drive complex analyses and translate them into key actionable insights, projects, and OKRs
• Systems thinker, inclined to solve problems with product and automation
• Ability to thrive at operating in a hyper-growth startup, remaining flexible, and willing to adjust when needed

Responsibilities

• Design, build and implement foundations for a variety of 0-1 initiatives within the Revenue Operations function
• Drive the build, execution, monitoring, & ongoing improvement of the quota close process for both sales and customer success
• Evaluate areas of improvement across our entire sales funnel, leveraging automation and tooling to increase efficiency and extend bandwidth
• Lead cross-functional efforts with other revenue operations pillars (strategy and systems), growth functions (marketing, sales, customer success, enablement), and other departments (including operations, payer, product/ENG) to drive core growth processes and achieve team OKRs

Preferred Qualifications

• Prior experience in Growth function
• Experience with Salesforce and sales/customer success tools (Outreach, Gainsight, LeanData, Chili Piper, etc)

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development