Revenue Operations Lead

Summary

Join Headway's Revenue Operations Team as an early member and play a pivotal role in building and shaping a critical operational function. You will design, build, and implement initiatives, drive the quota close process, evaluate areas for improvement across the sales funnel, and lead cross-functional efforts to achieve team objectives. This is a high-impact role in a rapidly growing startup, offering significant career growth opportunities. You will contribute directly to Headway's mission of expanding access to mental healthcare. The role requires strong analytical and problem-solving skills, experience in strategic management consulting or business operations, and a data-driven approach. Compensation includes a competitive salary, equity, and a comprehensive benefits package.

Requirements

• 5+ years of experience in a role that requires analytical problem solving, operational rigor, and complex problem solving
• Experience in strategic management consulting and/or experience in Business Operations or Strategy roles in high growth startups
• Experience designing and owning end-to-end critical business processes
• Experience working cross-functionally with business unit leaders (e.g. sales, customer success, marketing) & other revenue operations leaders
• Ability to distill complex problems into simple solutions
• Ability to drive complex analyses and translate them into key actionable insights, projects, and OKRs
• Systems thinker, inclined to solve problems with product and automation
• Ability to thrive at operating in a hyper-growth startup, remaining flexible, and willing to adjust when needed

Responsibilities

• Design, build and implement foundations for a variety of 0-1 initiatives within the Revenue Operations function
• Drive the build, execution, monitoring, & ongoing improvement of the quota close process for both sales and customer success
• Evaluate areas of improvement across our entire sales funnel, leveraging automation and tooling to increase efficiency and extend bandwidth
• Lead cross-functional efforts with other revenue operations pillars (strategy and systems), growth functions (marketing, sales, customer success, enablement), and other departments (including operations, payer, product/ENG) to drive core growth processes and achieve team OKRs

Preferred Qualifications

• Prior experience in Growth function
• Experience with Salesforce and sales/customer success tools (Outreach, Gainsight, LeanData, Chili Piper, etc)

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development