Social Media Platform Operations Lead

Summary

Join Designit as a Social Marketing Operations Manager and lead a team managing 100+ social media channels and 20+ marketing blogs for Microsoft Cloud products. You will partner with clients, manage content amplification, ensure quality checks on social posts, and drive operational innovation. This role requires strong leadership, social media expertise, and experience managing a team. The position offers a competitive salary and the opportunity to work remotely supporting PST hours. You will be responsible for overseeing team performance, onboarding, and training, while also acting as a subject matter expert on social media platforms and target audiences. The ideal candidate is a skilled leader with excellent communication and problem-solving skills.

Requirements

• 6+ years in a client-facing role at a marketing agency or large corporate enterprise
• 1 – 2 years of experience in social content calendar management and execution, project management, social campaign management, or social reporting
• 2+ years of experience working with Fortune 100 clients
• Bachelor’s degree in business, marketing, management, or related field
• Extensive experience being primary client point of contact
• Comfortability presenting to leaders at various levels
• Advanced experience in Sprinklr
• Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Responsibilities

• Partner with Clients
• Represent Programming team to Microsoft clients and broader Cloud Marketing Team, driving projects, fielding ad hoc requests, and ensuring all communications are polished and aligned to business objectives
• Direct regular documentation updates and process improvements, proactively seeking opportunities to automate and streamline
• Function as operational SME: establish, demonstrate, and share best practices with team and advise Microsoft clients using data-driven recommendations
• Identify problems, proactively propose solutions and collaborate with Operations agency teams and clients to implement scalable solutions that drive excellence and efficiency through the Platform and Programming and wider teams’ end-to-end processes
• Drive work direction, conduct check-ins as appropriate, and triage client requests
• Advise on capacity consideration during fiscal year planning
• Attend and lead key stakeholder meetings
• Act as a subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences and understanding nuances of social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc
• Manage content amplification by partnering with leads and other senior members of the team on key initiatives (e.g. to gather amplification requests and determine amplification priorities)
• Ensure thorough quality checks are performed on all social posts before they are published (e.g. variety of content categories on channels, publishing times, and adheres to accessibility standards)
• Support key events and announcements with other team leads, including pre planning, editorial calendar management, escalations and livestream implementation
• Participate in weekly meetings with the Cloud Marketing Blog and Social Team; outline key content that will be amplified during the upcoming month
• Create supporting documentation, newsletters, presentations, and other materials to educate teams and drive outcomes aligned with business priorities
• Drive rollout plans for new processes and tools, and partner with Learning & Development on trainings to upskill and cross-train the team
• Monitor global/service outage communications and provide team guidance
• In partnership with Channel Governance, provide strategy on the creation and retirement of social channels
• Manage day to day performance and delivery of programming team responsibilities and workload distribution
• Oversee onboarding/offboarding, account setup, and training of new hires, including interview participation
• Manage team PTO coverage plans while ensuring business continuity
• Support team meetings and regular 1:1 meetings with direct reports
• Raise performance issues to Designit Account, Delivery and/or Practice Teams
• Contribute to annual performance reviews and goal setting initiatives for all direct reports

Preferred Qualifications

Agency experience

Benefits

• Compensation Range: $115,000 - $125,000
• Remote work