Remote Strategic Customer Partner, Insurance Technology

Summary

Join our team at Shift Technology as a Customer Success Manager and play a key role in driving adoption and demonstrating ongoing value to our customers. As a critical function, you will be responsible for onboarding new insurers, driving ongoing adoption, and managing contract renewals. You will work closely with the rest of the Shift organization to uncover new ways to make Shift integrated into the client and help improve our products.

Requirements

• Ideally 5+ years of experience in the insurance industry (internal or external as consultant)
• Or 5+ years SaaS experience managing key & large accounts in the insurance industry
• High interpersonal skills; you know how to create relationships within the Insurance industry and are able to address strategic topics with high-level stakeholders (Manager, Directors and C-Levels)
• Excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple
• Can evolve in a fast-paced and rapidly changing environment
• Are a French native and fluent in English

Responsibilities

• Drive retention and growth of clients by understanding their business needs and helping them attain their goals (combined ratio, NPS, etc.)
• Enable successful roll-out of Shift technology solutions to insurers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with Insurance Claims, Fraud, or Underwriting leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with Sales, Data Science, Project Managers, Partners to support customers, drive the roadmap and run gouvernance, secure renewals and expansion opportunities
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services
• Represent the voice of the customer to inform our sales process and product roadmap

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)