Angi is hiring a
Operations Manager

Summary

Join us at Angi, transforming the home services industry, and become a Strategy & Operations Manager to develop, own, and execute strategic projects that improve service quality and drive growth for retail partners.

Requirements

• 2+ years of professional experience in management consulting, investment banking, or similar fast-growing technology company
• Demonstrated track record of success
• Exceptional quantitative skills and aptitude. Deep knowledge of Excel and, ideally, SQL. Significant experience framing up analyses independently
• Demonstrated experience gathering data from various sources and driving strategic insight
• Demonstrated experience executing projects involving various stakeholders
• An eye for the detail, excellent QA habits
• Excellent verbal and written communication skills, proficient in PowerPoint
• Interest in Angi, home services, marketplaces and product-driven organizations

Responsibilities

• Develop, own, and execute strategic projects to improve the quality of service for Angi Services delivered through retail partners
• Drive improvements in various operational areas, enhancing customer satisfaction and service efficiency
• Execute and develop new initiatives for complex services that require multiple providers to complete a booking
• Launch new services profitably and ensure high customer satisfaction
• Execute pilot tests for new services, providing guidance on duration and pricing
• Expand new services nationally, maintaining profitability and customer satisfaction
• Become an expert in Pro Fulfillment Standard Operating Procedures (SOPs) within Retail, ensuring timely and efficient execution
• Build upon existing Pro Fulfillment SOPs to improve the matching of pros to jobs
• Serve as the operations point of contact for ad-hoc requests by Retail Account Managers, providing timely responses and resolving complex partner issues

Benefits

• The salary band for this position ranges from $85,000-$135,000, commensurate with experience and performance
• This position will be eligible for a competitive year end performance bonus & equity package
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)