Datavant is hiring a
Operations Manager

Summary

Join a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely.

Requirements

• A High School Diploma or GED
• Must be 18 years of age or older
• Must have valid driver’s license
• Driving record and Proof of Insurance that is acceptable per company’s driver policy
• Demonstrated ability to lead people and achieve defined results
• Exceptional organizational and multi-tasking skills to manage competing priorities
• Proven track record for problem analysis and resolution at both a strategic and functional level
• Excellent written, oral and interpersonal communication skills
• Ability to Telecommute per HR requirements
• Proficient skillset with Microsoft Office suite and ability to learn new technology software platforms
• Ability to travel as needed/ required for the position

Responsibilities

• Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Datavant
• Escalates customer issues/concerns/problems in a pro-active and timely manner
• Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations
• Recruits and hires competent, qualified staff commensurate with defined job responsibilities
• Ensures that staff is oriented, timely trained and the competence of staff is assessed annually
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes
• Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely
• Administers payroll bi-weekly
• Conducts accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations
• Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters
• Adheres to Code of Conduct policy
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records
• Meet with Directors, Administrators, or COO’s to discuss service issues/opportunities and resolve complaints timely
• Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management
• Customer Retention and Satisfaction
• Organize and conduct Monthly and Quarterly Business Reviews with customer per region
• Ensure monthly staff meetings, daily huddles are maintained per site
• Responsible to assist Director of Operations with day to day responsibilities as assigned
• Performs all other duties as assigned

Preferred Qualifications

• Four-year degree in business or related field
• RHIT or RHIA certification
• 2 years of ROI or Operational Management experience in related field
• Knowledge of ROI and HIM Services
• Typing skills (50 wpm)