Remote Operations Manager

Summary

Join Demyst as Operations Manager and play a pivotal role in creating operational excellence across various domains, including HR, legal, risk and compliance, data operations, and business operations. As a member of our team, you'll deliver innovative data solutions, tackle pressing data projects, and create immediate value for our clients.

Requirements

• Bachelor’s degree in program management, business or public administration, social sciences, finance/accounting, or related fields
• Minimum of four (4) years of recent project management experience
• Strong business and commercial decision-making skills
• Experience in process design and implementation
• Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities
• Exceptional organizational skills and meticulous attention to detail
• Excellent written and oral communication skills

Responsibilities

• Build and execute operational systems: develop and refine operational processes, identifying opportunities for improvement and implementing necessary revisions
• Issue resolution: identify and track issues, remove barriers, and resolve medium-complexity problems involving stakeholders, escalating when necessary
• Process improvement: identify trends and assess opportunities for process and execution improvement
• Stakeholder communication and clarity: provide clarity to the team and stakeholders on various situations
• Cross-functional collaboration: collaborate with all functions to ensure seamless business execution, reinforce positive morale, and uphold company values
• Metrics and reporting: oversee and report on weekly, monthly, quarterly, and annual metrics related to projects within your operational scope
• Risk management and strategic solutions: anticipate and monitor operational and tactical risks, providing strategic solutions to mitigate them
• Long-term planning and project management: contribute to long-term planning, manage project status reporting, and implement change control processes
• Special projects and collaboration: work closely with the VP, Operations on special planning and departmental projects, ensuring seamless execution

Benefits

• Distributed team and culture, with fully flexible working hours and location
• Collaborative, inclusive, and dynamic culture
• Generous benefits and compensation plans
• ESOP awards available for tenured staff