Operations Manager

Summary

Join finmid's expanding Irish team as an Operations Manager, overseeing the day-to-day operations of our new subsidiary with a focus on outsourcing management. You will ensure operational excellence, regulatory compliance, and scalability. This leadership role involves implementing operational strategies, managing outsourced functions, and collaborating with various stakeholders. The ideal candidate possesses extensive experience in financial services operations, particularly outsourcing management, and a strong understanding of Irish and European regulations. A Master's degree in a relevant field is required. Finmid offers a flexible work environment, remote or on-site options in Ireland, along with various benefits.

Requirements

• Operational Expertise: Proven experience in managing day-to-day operations within financial services, fintech, or technology sectors. Specific expertise in outsourcing management is essential
• Organizational Skills: Exceptional ability to design and implement scalable operational frameworks that align with business and regulatory needs
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact with diverse stakeholders, including service providers and regulators
• Data-Driven Mindset: Familiarity with using data and technology to optimize operational processes; experience with tools such as SQL is a plus
• Problem-Solving Ability: Ability to navigate complex operational challenges and develop innovative solutions while maintaining compliance
• Educational Background: Master’s degree in Business, Operations Management, or a related field
• Leadership Skills: Demonstrated ability to lead teams and manage cross-functional projects effectively

Responsibilities

• Ensure efficient day-to-day operations, including risk mitigation, data processing, and customer service workflows
• Develop and implement scalable operational processes, systems, and risk management frameworks to ensure compliance and efficiency
• Oversee outsourced operational functions, ensuring compliance with Irish Central Bank requirements, European standards, and best practices
• Manage third-party service provider relationships, including due diligence, contract negotiation, and monitoring adherence to SLAs and KPIs, within the Group and externally
• Collaborate with leadership, cross-functional teams, and external stakeholders to align operational goals with strategic priorities and regulatory obligations
• Lead business continuity planning and manage operational risks in line with Irish, European, and Group policies

Preferred Qualifications

• Regulatory Knowledge: Strong understanding of Irish and European operational regulations, particularly regarding outsourcing and business continuity requirements will be considered a plus
• Educational Background: Advanced qualifications or certifications in operations or risk management are an advantage

Benefits

• Though generally we see ourselves as “distributed first”, this role is based out of Ireland where you can work remote or on-site
• We are flexible and cover whatever you need to be as productive as possible
• Home office stipend
• 30 days time off
• Meaningful equity
• Open-minded and transparent culture that includes regular get together meetings (e.g. All Hands, Brown Bag Lunch, Offsites)