Remote Operations Manager

Summary

Join our Concierge organization as a Strategy & Operations Manager to help us scale our teams by analyzing, building, and deploying processes that make our teams better. You will become an expert on Garner's product, standards, and the needs of our members.

Requirements

• 4+ years of relevant experience in a strategic operations role; prior experience in a fast-growing startup preferred
• 2+ years of experience building and leading operational teams
• Proficiency in quantitative data analysis, generating meaningful insights, and modeling
• A strong ability to break down complex processes, recommend solutions, and work with cross-functional stakeholders to implement them
• Experience with Excel/Google Sheets, and no-code/low-code automation tools
• A combination of high ownership mentality and detail orientation that has resulted in a track record of delivering operational initiatives on tight deadlines

Responsibilities

• Manage and execute strategic projects across Garner’s Concierge functions
• Leverage data analysis, process mapping, automation, and effective communication to analyze, build, and deploy processes that make our teams more effective and efficient as we scale
• Work with diverse stakeholders—from operations specialists to product managers to account executives—to understand key workflows, align on solution design, and drive outcomes
• Analyze and solve complex issues raised by clients, members, and internal stakeholders that pertain to Operations functions
• Lead, mentor, and develop a high-performing team by identifying growth opportunities, providing ongoing feedback, and fostering a culture of continuous improvement
• Own and improve frontline knowledge base workflows and procedures
• Maintain accountability reporting structure and identify trends for specific areas of improvement across all departmental KPIs

Benefits

$125,000 - $150,000 salary range