Garner Health is hiring a
Operations Manager

Summary

Join our team as a Customer Service Operations Manager to help us scale and improve our operations functions, leveraging data analysis, process mapping, automation, and effective communication. As an expert on Garner's product, claims processing standards, and member needs, you will drive key projects and lead a high-performing team.

Requirements

• 4+ years of relevant experience in a strategic operations role; prior experience in a fast-growing startup preferred
• 2+ years of experience building and leading operational teams
• Proficiency in quantitative data analysis, generating meaningful insights, and modeling
• Experience with Excel/Google Sheets, and no-code/low-code automation tools
• A combination of high ownership mentality and detail orientation that has resulted in a track record of delivering operational initiatives on tight deadlines

Responsibilities

• Manage and execute strategic projects across Garner’s Concierge functions; this may include establishing and running net new functions as we get them set up
• Leverage data analysis, process mapping, automation, and effective communication to analyze, build, and deploy processes that make our teams more effective and efficient as we scale
• Work with diverse stakeholders—from operations specialists to product managers to account executives—to understand key workflows, align on solution design, and drive outcomes
• Analyze and solve complex issues raised by clients, members, and internal stakeholders that pertain to Operations functions
• Lead, mentor, and develop a high-performing team by identifying growth opportunities, providing ongoing feedback, and fostering a culture of continuous improvement

Benefits

Competitive benefits plans