Product Operations Manager

Summary

Join Invisible, a rapidly growing tech-enabled services company, as a Product Operations Manager. You will be part of the Professional Services team, working at the intersection of Engineering, Product, and Operations. This role involves directly interacting with clients and internal teams to design and implement efficient processes on our Workplace platform. You will leverage your technical expertise to understand client needs, manage project implementation, and collaborate with cross-functional teams. The position requires 5+ years of experience in a relevant role within a high-growth tech environment and strong analytical, problem-solving, and communication skills. Invisible offers a competitive compensation package, remote work flexibility, and equity participation.

Requirements

• 5+ years of experience in an implementation manager, product operations or product management role
• Proven experience in a high growth tech startup or scale up
• Strong analytical skills and the ability to read and interpret technical documentation
• Excellent problem-solving skills and the ability to manage complex projects with external customers or clients, preferably enterprise customers
• Exceptional communication and organizational skills, with the ability to manage multiple priorities simultaneously
• Experience in coaching and mentoring a team, with a focus on career development and performance management
• Ability to work effectively in a fast-paced, dynamic environment

Responsibilities

• Interact directly with Clients as well as internal teams to ensure that Processes are designed efficiently and effectively
• Develop a deep understanding of our platform and our client’s needs to ensure that processes make use of our platform’s capabilities and fully solve our client’s needs
• Understand risks, complexities, and key dependencies related to client requirements
• Demonstrate the ability to explain and demo processes to clients and operations teams, addressing technical inquiries effectively
• Apply fundamental principles and best practices in data management and data transformations
• Analyze and interpret technical documentation, including API documentation, to support decision-making and project implementation
• Oversee and manage the implementation of new clients and scope expansions, ensuring seamless integration of processes into the platform
• Collaborate with customers and internal stakeholders to align project goals and technical requirements, ensuring smooth execution
• Develop, review, and present technical documentation, including process design documents, to relevant stakeholders
• Work closely with operations, product, engineering, and customer success teams to ensure cohesive and efficient operations
• Facilitate communication and collaboration among cross-functional teams to drive successful project outcomes
• Serve as the primary technical point of contact for customers and internal stakeholders, including operations
• Ensure clear, effective communication with stakeholders, and manage escalations as needed
• Coach and mentor a team of 2-3 product operation analysts, fostering their professional development and growth
• Develop and implement career growth plans, including performance management, for direct reports
• Manage weekly forecasting and resource allocation for your team, ensuring optimal performance and productivity

Benefits

• We empower our Partners to work remotely around the world on a schedule that suits their lifestyle
• Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
• We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners
• Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan
• This ensures liquidity for those who choose to sell their stake in the company
• Base: $110,000
• Base + Bonus Target: $145,000
• This role is eligible to participate in Invisible’s equity plan