Operations Manager

Summary

Join Hims and Hers UK, a rapidly growing telehealth company, as their Operations Manager. This critical role ensures the smooth operation of the supply chain, inventory management, and third-party pharmacy partnerships. You will oversee supply chain management, collaborate with vendors and partners, work cross-functionally, optimize processes, and solve operational problems. The ideal candidate thrives in a startup environment and is willing to contribute beyond defined responsibilities. The position is fully remote, with occasional on-site visits to the pharmacy partner in Dagenham, Essex. Hims and Hers offers competitive benefits, including a competitive salary, equity compensation, pension plan, generous PTO, and paid parental leave.

Requirements

• Minimum of 3 years of experience in an order fulfillment operation, with exposure to supply chain or inventory management
• Demonstrated ability to manage vendor relationships and third-party partnerships effectively
• Strong organizational and project management skills, with a proven track record of managing multiple priorities and meeting deadlines
• Familiarity with operational tools and systems, such as inventory management software or order processing platforms
• Entrepreneurial mindset with a willingness to adapt, learn, and contribute beyond formal responsibilities

Responsibilities

• Oversee the supply chain for packaging and consumable items, ensuring sufficient inventory to support business operations
• Collaborate with third-party partners, including our partner pharmacy, to ensure the timely manufacturing and delivery of medical products to customers
• Work closely with the General Manager, customer experience team, and external vendors to ensure operational excellence
• Identify opportunities to improve efficiency, reduce costs, and enhance the quality of operations
• Troubleshoot and address operational issues as they arise, taking a proactive approach to maintaining smooth workflows

Preferred Qualifications

Experience in a pharmacy or healthcare-related setting

Benefits

• Competitive salary & equity compensation for full-time roles
• Pension Plan with employer matching contribution
• Generous PTO
• Paid Parental Leave