Operations Manager

Summary

Join our growing executive search firm as a dynamic and experienced Operations Manager in this fully remote position. You will drive operational excellence, support our mission of connecting exceptional talent globally, streamline processes, enhance client experiences, and ensure smooth functioning of executive search operations. The role involves process management and optimization, client and stakeholder management, team coordination and support, technology and systems management, and financial and administrative oversight. You will collaborate with consultants and researchers, manage client communications, and oversee technology platforms. This position requires strong analytical, problem-solving, and communication skills, along with experience in operations management and CRM systems. The successful candidate will contribute to business development and ensure compliance with industry standards.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field
• Minimum 5 years of operations management experience, preferably in professional services or recruitment
• Proven track record of process improvement and operational excellence
• Strong project management skills with experience managing multiple concurrent projects
• Advanced proficiency in CRM systems, Microsoft Office Suite, and database management
• Exceptional organisational and time management abilities
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills in English
• Ability to work effectively in a remote environment with minimal supervision
• Strong interpersonal skills and ability to build relationships with diverse stakeholders
• Adaptability and flexibility to work in a fast-paced, dynamic environment

Responsibilities

• Develop, implement, and continuously improve operational processes and procedures across all aspects of the executive search function
• Monitor and analyse key performance indicators to identify areas for improvement and drive efficiency gains
• Ensure compliance with industry standards and internal quality assurance protocols
• Manage project timelines and deliverables to meet client expectations and internal targets
• Coordinate client communications and maintain strong relationships throughout the search process
• Oversee the preparation and delivery of client reports, presentations, and search updates
• Manage client databases and ensure accurate maintenance of all client information and search records
• Support business development activities and proposal preparation as required
• Collaborate closely with consultants and researchers to ensure seamless execution of search assignments
• Provide operational support to the search team including scheduling, documentation, and administrative coordination
• Facilitate effective communication between internal teams and external partners
• Assist in onboarding new team members and ensuring they have the necessary operational support
• Oversee the effective use of CRM systems, databases, and other technology platforms
• Identify opportunities for technology improvements and coordinate implementation of new systems
• Ensure data integrity and security across all operational systems
• Generate regular reports and analytics to support business decision-making
• Support budget planning and monitor operational expenses
• Coordinate invoicing processes and maintain accurate financial records related to search assignments
• Manage vendor relationships and coordinate procurement of operational resources
• Ensure proper documentation and filing of all business-critical information

Preferred Qualifications

• Previous experience in executive search, recruitment, or talent acquisition
• Experience with business intelligence tools and data analysis
• Understanding of the global business landscape and employment practices
• Project management certification (PMP, PRINCE2, or similar)
• Communication Excellence : Superior written and verbal communication capabilities, particularly for managing inquiries
• Organizational Mastery : Competence in task prioritization, effective time management, and maintaining precise attention to detail
• Technology Proficiency : Enthusiasm for embracing new technologies and enhancing operational processes
• Strategic Problem-Solving : Innovative thinking with the capability to proactively recognize challenges and develop effective solutions

Benefits

• Health insurance
• All South African public holidays
• Paid Annual Leave
• Paid Sick Leave
• Significant opportunities for professional growth, skill development, and career advancement
• Supportive, inclusive, and diverse work environment that values collaboration and innovation
• The chance to make a meaningful impact by connecting top talent with life-changing opportunities