Keywords Studios is hiring a
Operations Manager

Summary

Join us in our mission to build engaging player communities and offer outstanding experiences! As the Operations Manager, you'll lead multiple projects towards success, drive operational profitability, and ensure timely and accurate billing for all projects.

Requirements

• Minimum 2 years of experience in Project Management, or Client support management in the Video Games, Customer support or related industry
• Experience leading the launch of a support project / operation
• Strong client relationship management and negotiation skills
• Leadership skills, capable of rallying teams to achieve common goals together and inspire success in others
• Native level of Japanese language skill and business level of English language skill (TOEIC 750 or above)

Responsibilities

• Manage assigned projects comprehensively, ensuring client expectations are met and processes adjusted as necessary
• Collaborate with the Business Development Management Team to assess new project scope, provide expert advice to clients, and agree on processes and timelines
• Maintain performance records of Team Leads and agents, offering continuous feedback and mentorship
• Coordinate schedules with Team Leads and facilities for optimal project execution
• Implement quality control procedures across projects
• Define workflow and responsibilities among project team members
• Ensure project financial success, delivering accurate reports and invoices to clients on time
• A keen eye for errors/inconsistencies in both their own and others' contributions, highlighting or amending these as appropriate
• Ability to prepare, interpret, and effectively utilize management information reports
• Provide comprehensive briefings to Team Leads and agents, ensuring alignment with project strategy and client expectations
• Interact daily with clients, overseeing project-related communication and strategies
• Timely address and resolve project or HR issues, escalating them if necessary

Benefits

• Commuting Allowance: Up to ¥30,000/Month
• Work from home allowance: Up to ¥10,000/Month
• Social Insurance: Full Shakai Hoken (健康保険、厚生年金、雇用保険、労災保険)
• Summer holidays
• Winter holidays
• Paid Annual Leave
• Sick Leave
• Employee Assistant Program
• Language Program
• Employee Share Purchase Plan (ESPP)
• Referral program
• Medical check-up
• Company Events