Remote Operations Manager

Summary

Join Truework as an Operations Manager to drive operational improvements, manage vendor relationships, and oversee offshore operations teams. You will play a key role in delivering our product to customers on a daily basis.

Requirements

• 2+ years of managerial experience in Operations and/or Vendor Management
• A passion for building, tinkering with, and improving upon complex operational systems
• An ability to operate both strategically and tactically on a daily basis
• The agility to couple data-driven decision making with strong intuition
• Strong analytical, data, and troubleshooting skills
• Excellent written and oral communication skills
• Intellectual curiosity that fosters a willingness to fail in pursuit of success
• A passion for scaling and growing a business at a rapid pace
• Creative problem solver. Able to identify real obstacles and viable solution
• An ability to thrive in a fast paced, collaborative environment
• Strong experience with vetting, onboarding, and maintaining strong vendor relationships
• Potential experience managing offshored and/or outsourced teams

Responsibilities

• Own key operational and business metrics and improve them on a consistent basis
• Increase the efficiency of operational workflows by reducing complexity and/or working with vendors, product, and engineering teams to automate various steps
• Oversee management of offshore operations teams and improve day-to-day operations, outcomes, and relationships
• Drive the execution and operationalisation of central projects and strategies
• Build alignment across Product, Customer experience, Sales, and the Leadership/Executive teams