Shared Service Operations Manager

Summary

Join our team at Notable, the leading intelligent automation company for healthcare, as we seek a Shared Service Operations Manager to own and manage core operational services across Product Operations & Support.

Requirements

• Strong operational expertise with a thorough understanding of core operational processes
• A keen eye for identifying opportunities for standardization and efficiency improvements
• An ability to work strategically, compiling insights for leadership while diving into details to understand dependencies and root causes
• 3+ years of experience managing a diverse team, with a proven track record of leading both production and professional employees
• Comfort in making informed decisions with imperfect or limited information, demonstrating responsible judgment and the ability to take calculated risks
• An understanding of organizational limitations and constraints, acting as a steward of Notable’s resources

Responsibilities

• Own and manage all core operational services across Product Operations
• Drive standardization and efficiency improvements in internal operations, with a strong emphasis on quality assurance, workforce management, and customer support
• Collaborate with cross-functional teams to assess operational demands and ensure resources are allocated effectively to meet these needs
• Manage the underlying systems and assumptions that enable a repeatable and sustainable operational framework
• Identify opportunities for process enhancements and implement best practices that support operational excellence across the organization
• Manage and collaborate with Product Support Analysts to ensure proper internal documentation and escalation pipelines are established and maintained
• Manage analyst resources aligned across various accounts and solutions