Program Operations Manager

Summary

Join SWORD Health as a Program Operations Manager and play a leading role in enhancing our Digital Physical Therapy program. You will be responsible for improving program effectiveness through data analysis, process design, and team leadership. This role requires 5+ years of experience in consulting, banking, or a fast-growing startup, along with strong analytical skills and a data-driven mindset. You will lead and motivate a team of operations associates and clinicians. SWORD Health offers a stimulating environment, career development, competitive salary, flexible hours (remotely), unlimited vacation, access to a health and well-being program, and a remote or hybrid work policy.

Requirements

• 5+ years of experience in consulting, banking or a fast-growing startup
• A data-driven mindset and strong analytical ability, paired with extensive experience on Looker, SQL and Google Sheets
• A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift
• Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills
• A proactive, self-start attitude that allows you to drive change independently
• A proven people leader with the ability to run teams effectively

Responsibilities

• Increase the effectiveness of our Digital Physical Therapy programme, to ensure we engage with our members in a frequent, timely and relevant fashion to guide them through their journeys successfully and improve their lives meaningfully by
• Deep Diving into the the data and identifying opportunities for improvement
• Building an in-depth understanding of our programmes
• Designing and deploying new processes and training standards
• Solving the most complex edge cases, in partnership with our team of expert clinicians, and draw learnings to implement improvements at scale
• Managing, motivating, coaching and raising the bar for a team of highly motivated, engaged and driven operations associates and clinicians
• Enhance the effectiveness of our Digital Physical Therapy program by ensuring frequent, timely, and relevant engagement with members to guide them successfully through their journeys and meaningfully improve their lives
• Conduct in-depth data analysis to identify opportunities for program improvement
• Develop a comprehensive understanding of our programs to inform decision-making and strategic planning
• Design and implement new processes and training standards to elevate program quality and consistency
• Collaborate with expert clinicians to solve complex edge cases, drawing insights to scale improvements across the program
• Lead, motivate, and coach a team of highly motivated and driven operations associates and clinicians, continually raising the bar for performance and engagement

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy