Senior Strategic Operations Program Manager

Summary

Join Mercury's Strategic Operations team as a Sr. Strategic Program Manager - Banking and partner with various teams to drive strategic operations and planning. Lead large, cross-functional programs, ensuring alignment with company priorities and value creation. Collaborate with senior leaders and cross-functional partners to navigate complexities and meet internal and customer needs. Drive swift responses to incidents, design operational systems, and contribute to annual planning. This role requires experience leading strategic projects and exceptional stakeholder management skills. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• Have demonstrated experience leading strategic projects or programs, such as in consulting, Business Operations, Strategic Operations, Chief of Staff, Corporate Development, or other applicable roles
• Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations
• Ability to work independently to identify issues, and proactively propose, build and implement the solutions to address them from the ground-up
• Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom
• Have a knack for building structure and docs to track large initiatives (Google Sheets, Notion), and comfortability with manipulating, tracking, and interpreting data
• Have brought structure and simplicity to a variety of complex and ambiguous business problems
• Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking
• Excellent oral and written communication skills, and time management skills
• Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment

Responsibilities

• Partner across Banking Org leaders (Product/Design/Eng, Financial Partnerships) to help drive critical, cross-cutting projects
• Own coordination and communication through large, strategic initiatives, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps
• Work directly with senior leaders across the company and with cross-functional partners to work through complexity and ensure that all relevant internal and customer needs are accounted for
• Drive swift and thorough responses to incidents involving the Banking Org, keeping customers and internal teams’ needs top-of-mind
• Design and implement business and operational systems and processes to simplify operations and support rigorous decision making
• Be an integral part of annual planning
• In some cases, drive analysis and research that will help inform strategy to support high-quality long-term decisions

Benefits

• Base salary
• Equity (stock options)
• Benefits