Sales Operations Specialist

Summary

Join Oetiker, a global leader in connecting solutions, as a Sales Administrator. You will prepare and submit quotations, manage contracts and pricing, and handle customer communication. Responsibilities include managing customer data, coordinating credit approvals, and resolving customer issues. You will also track business performance and contribute to sales forecasting. The ideal candidate possesses strong administrative and computer skills, excellent communication, and a detail-oriented approach. Oetiker offers flexible working hours, remote work options, continuing education investment, and other employee benefits.

Requirements

• Administrative and computer skills required (MS Office and CRM/ERP software)
• Detail oriented and good communication skills (Interpersonal and Business Writing Skills)
• Product Knowledge and desire to learn
• Ability to work independently without supervision
• Knowledge of IATF 16949

Responsibilities

• Preparation and submission of quotations, including price creation, margin review and tracking
• Perform Contract Review and manage customer Scheduling Agreements/amendments (Price changes) and contracts
• Manage pricing files, and analysis, surcharge and rebate agreements
• Review and process account adjustments
• Manage part number files, create BOM and communicate special instructions
• Manage and maintain Customer Master Data in CRM & ERP
• Coordinate credit approval / credit limits with the Finance Department
• Understand customer requirements, receive and manage correspondence (RFQ’s, Drawings Samples, PPAP etc.) and work with relevant departments
• Inside support for sales engineers
• Resolution of issues with Customers
• Manage and track won/lost business and update, participate and help develop sales forecast
• General administrative duties
• Review, track & control Customer Specific Requirements
• Awareness and participation in OPS initiatives
• Ensure compliance with all applicable safety and environmental regulations
• Compliance to the Oetiker Management Manual – IATF 16949 & ISO 14001 EMS requirements

Preferred Qualifications

• College Diploma / Degree in Business Administration (preferred)
• 2-3 years of Sales administration, customer service or related is preferred
• Automotive OEM experience an asset
• Additional languages (Spanish or Portuguese) an asset

Benefits

• Flexible working hours
• Flexible working program (remote work)
• Investment in continuing education
• Anniversary bonuses
• Promotion of work-life balance
• Employee exchange programs (opportunity to work at other Oetiker locations for 8-12 weeks)
• Attractive referral programs
• Events for employees