Operations Specialist

Summary

Join Snapdocs, a rapidly growing company revolutionizing the mortgage market with innovative software, and become a crucial part of our team. As a Scheduling Specialist, you will play a vital role in ensuring smooth and efficient notary signing appointments. Your responsibilities include managing communication, resolving issues, performing quality control, and providing exceptional customer service. This remote position requires strong communication skills, customer service experience, and the ability to learn new systems. We offer competitive pay, excellent benefits, and a flexible work environment. If you are detail-oriented, customer-focused, and thrive in a fast-paced setting, we encourage you to apply.

Requirements

• High school diploma required
• A minimum of 1-2 years of related customer service experience
• Strong written and verbal communication skills
• Ability to learn new computer system applications
• Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
• Positive with a natural drive to help people, must be customer service oriented
• Curious and has a learning mindset; eager for feedback
• Ability to multitask, stay focused and self-manage in a fast paced environment

Responsibilities

• Performs tasks required to schedule notaries for in-person mobile notary signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Uses independent thinking skills while reviewing orders to help prevent work-stopping problems
• Provides white-glove customer service to our customers using our order management dashboard
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touchpoints and help prevent any issues during the lifecycle of an order
• Reviews document scans to ensure all necessary signatures, initials, dates, etc are present and accurate
• Reports any discrepancies or errors found in documents and coordinates with the appropriate team members to rectify them
• Provides helpful feedback regarding our product and processes
• Completes special projects as requested by their supervisor
• Maintains regular and punctual attendance
• Works overtime as assigned
• Works cooperatively with others
• Works in a remote (quiet environment)
• Has a functioning high-speed internet connection
• Complies with all company policies and procedures
• Shows up to meetings on time, ready to listen & participate
• Manages a calendar/schedule and raises concerns to managers if there is a conflict

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance