Operations Specialist

Summary

Join Uberall as an Operations Specialist and bridge the gap between operations and product development. You will work closely with Product Managers and Engineering teams to provide technical guidance to client-facing teams. Analyze data, revise workflows, and propose improvements to optimize operational efficiency. Leverage your analytical skills and technical expertise to investigate and resolve client issues. Contribute creative solutions to challenges outside the regular service process. This role requires strong communication skills and a service-oriented approach. Uberall offers a collaborative and flexible work environment with competitive pay and benefits, including remote work options and professional development opportunities.

Requirements

• Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of online marketing, e-commerce or IT
• Analytical, tech-savvy, have very good Excel skills and, ideally, knowledge of the SEO space
• Quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself
• Work in a very structured, independent manner and prioritize current challenges cool-headedly
• Familiar with a constantly changing environment and a fast implementation of new solutions
• Open for new ideas and approaches, you have excellent communication skills, both written and verbal
• Understand our clients’ needs and offer a truly service-oriented support without leaving the company goals behind
• Natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail
• You are curious and have an intrinsic motivation to learn new things and are eager to present gathered knowledge
• You have an academic degree or equivalent vocational training
• You are fluent in English

Responsibilities

• Provide operational expertise for internal and external projects on feasibility and capacity in accordance with current resources and offered service
• Gain specific knowledge on current and past product developments to give guidance for client-facing teams and maintain strong cross-functional relationships
• Revise current processes and workflows, analyze service related data to propose improvements and adjustments to optimize operational efficiency
• Assist internal stakeholders in ticket escalations by triaging reported client bugs, creating individual database reports and performing technical tasks
• Partner with Product & Engineering to have top notch knowledge about current product developments
• Identify and provide creative solutions for challenges that are outside of the regular service process and ensure long-term resolutions while delivering top tier service to every customer interaction
• Offer appropriate solutions and/or explanations towards clients (written or verbal form) in a de-escalating manner that are in the interest of both parties

Preferred Qualifications

Any additional coding skills (HTML, JS, CSS, Python, etc.) facilitate the fulfilment of our responsibilities

Benefits

• A mission with meaning and purpose
• A truly human culture
• Flexibility to fit your lifestyle
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass
• Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech