Spotnana is hiring a
Operations Training Manager

Summary

Join Spotnana in modernizing the infrastructure for the multi-trillion-dollar travel industry. As a Training Support Specialist, you will assist the Operations Support & Training Team Director and Sr. Training Manager with daily operations, provide hands-on training, develop training materials, and take client feedback to discuss challenges with internal teams.

Requirements

• Proven experience as a corporate trainer or educator, with a strong focus on Sabre or other GDS systems
• Open to feedback
• Excellent presentation and communication skills, with the ability to explain complex concepts in an easy-to-understand manner
• Proficiency in creating training materials using various formats, including e-learning platforms, PowerPoint, and video tutorials
• Strong organizational and time-management skills, with the ability to manage multiple training sessions and adapt to different learning paces
• Detail-oriented with the ability to troubleshoot and resolve issues
• 5+ years experience as a business travel agent, preferably supporting Fortune 1000 clients
• Solid computer skills and the ability to seamlessly navigate multiple tools and systems such a Google Workspace, Microsoft 365, etc
• A passion for customer satisfaction and providing high touch, white-glove support
• Proven ability to work with a wide range of internal and external stakeholders, including vendors
• Experience with ticketing systems and invoicing and queue management a plus, but not required
• A passion for the travel industry and a commitment to helping others succeed
• Willingness to travel occasionally to deliver in-person training at different locations if needed
• Flexibility to work various shifts when required for business needs
• Bachelor's degree in travel and tourism, hospitality, education, or a related field, or certification in training or adult education is a plus

Responsibilities

• Readily available to assist the Operations Support & Training [OST] Team Director and Sr. Training Manager with any given task in daily operations
• Provide continued support to all Client TMC or CTD partners
• Hands-on training, both in-person and virtual
• Development of training materials that cater to various learning styles and experience levels
• Take client feedback for Spotnana and discuss client challenges in performing daily tasks with our internal teams, and escalate accordingly
• Project a positive attitude with diplomacy, creativity, confidentially, problem-solving, praising achievement, and passion for sharing your knowledge

Benefits

• Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical (United Healthcare or Kaiser), dental (Guardian), vision (Guardian), life (Mutual of Omaha), and disability (Mutual of Omaha) effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• 20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown
• Up to 26 weeks of Parental Leave
• Monthly cell phone/internet stipend