ShopBack is hiring a
Operations Transformation Intern

Summary

Join our team as a motivated and talented intern to support service delivery transformation initiatives and gain hands-on experience in leading or supporting projects that drive innovation and efficiency within an organization.

Requirements

• Currently enrolled in a graduate program, preferably an MBA
• Previous internship experience in service delivery, project management, or related areas is a plus
• Strong analytical and problem-solving skills, with the ability to adapt quickly to changes
• Experience or coursework in service delivery, project management, or related fields is a plus
• Excellent interpersonal and communication skills, with the ability to influence and motivate others
• A proactive and curious mindset, eager to learn and contribute to service delivery innovation

Responsibilities

• Assist in leading and supporting service delivery transformation projects, contributing to innovation and improving service quality
• Apply insights from academic and professional experiences to provide strategic solutions tailored to various service contexts
• Support efforts to foster a culture of continuous improvement and agility within the organization
• Participate in the planning, execution, and evaluation of service-related projects, ensuring alignment with organizational goals
• Help identify potential challenges and develop strategies to overcome them, ensuring project success even in unstructured environments
• Collaborate with cross-functional teams to drive project outcomes and share best practices
• Gain experience in mentoring and guiding peers, developing leadership skills essential for future roles
• Demonstrate curiosity, proactivity, and adaptability in tackling complex service challenges
• Engage in continuous learning and apply new ideas to enhance service delivery practices
• Bring fresh perspectives and innovative ideas to enhance service delivery and challenge the status quo
• Participate in initiatives requiring mental agility and adaptability, ensuring the organization remains responsive to changes
• Support efforts to identify opportunities for improvement and implement solutions that drive efficiency and effectiveness

Benefits

• Competitive compensation based on your performance
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)