Operational Efficiency Analyst Intern

Summary

Join ServiceNow's Global Partner team as an intern and contribute to the company's ambitious growth goals. This 12-week internship offers opportunities to improve team productivity and efficiency through process analysis and optimization. You will work with cross-functional teams to define standard operating procedures and implement operational efficiency changes. The role involves applying process optimization principles to identify bottlenecks and develop solutions. Interns will participate in various development activities, including executive speaker series and workshops. This internship is ideal for students pursuing a business-related degree and graduating between April 2027 and June 2027.

Requirements

• Currently enrolled at an accredited university pursuing a bachelor's degree in Business, Marketing, finance, or a similar field and on track to graduate between April 2027 - June 2027
• Excellent listening, verbal, and written skills
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues
• An ambitious, creative, goal-oriented, and customer-focused mindset
• Ability to think big and deliver projects from conception through completion
• Highly organized and efficient
• Ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment

Responsibilities

• Carry out detailed process analysis to create as-is and define to-be state to help improve productivity and efficiency of the team
• Work with cross-functional teams to define standard operating plans/procedures to drive consistency to help the team scale as we exponentially grow our partner ecosystem
• Implement operational efficiency changes by working with the team and leverage real time feedback to make updates and modifications to processes for improved adoption and success
• Apply key process optimization principles such as but not limited to six sigma, sales and operations planning, Theory of Constraints to help identify bottlenecks in the system and define rationale solutions to drive impactful business outcomes

Preferred Qualifications

• A basic understanding of Cloud computing and SaaS offerings is a plus
• Previous internship experience is a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs