Remote Order to Cash Manager

Summary

Join our team at Nabis, the #1 Licensed Cannabis Wholesale Platform in the world, as we empower the cannabis industry through innovation and technology. We're seeking an Order-to-Cash Manager to lead our accounting operations with a focus on team management, customer interaction, and process enhancement.

Requirements

• 5+ years of experience in order-to-cash, accounting operations, business process improvement, or a related field, with at least 3 years of experience managing distributed teams
• Proven experience managing and scaling operational teams in a fast-paced, high-growth environment
• Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines
• Expertise in establishing and tracking operational metrics (cost, efficiency, etc.) and driving changes based on data insights
• Exceptional delegation and leadership skills, with a focus on team accountability and development
• Strong customer-facing skills with a proven ability to identify root causes of issues and implement corrective actions within the order-to-cash process
• Experience in process improvement and implementing efficiency programs across accounting operations teams

Responsibilities

• Manage and scale a large distributed workforce, ensuring optimal performance across all accounting operations tasks
• Establish and track cost, efficiency, and performance metrics, using the data to drive improvements across the accounting operations department
• Lead process optimization initiatives to enhance departmental efficiencies and cost-saving opportunities, particularly within the order-to-cash workflow
• Serve as the primary contact for customers experiencing issues with our order-to-cash workflows
• Work closely with customers to understand their pain points, identify root causes, and propose solutions to resolve their concerns
• Collaborate with the Senior Manager to determine corrective actions based on root cause analyses
• Oversee and manage complex order-to-cash projects, ensuring timelines and deliverables are consistently met
• Implement strong project management practices, including goal-setting, milestone tracking, and resource allocation
• Collaborate cross-functionally with other departments to align project outcomes with organizational objectives
• Provide leadership and direction to the accounting operations team, fostering a culture of accountability and performance
• Delegate tasks effectively, ensuring clear ownership and accountability at all levels of the team
• Mentor and coach team members, ensuring they meet both individual and departmental deadlines
• Identify team development needs and lead initiatives to address skill gaps within the workforce
• Develop and maintain operational dashboards to monitor key performance indicators (KPIs) such as cost-efficiency, team productivity, and process bottlenecks within order-to-cash
• Analyze metrics to identify areas for improvement and implement necessary departmental changes
• Present operational performance data to senior leadership and advocate for necessary resources or adjustments

Preferred Qualifications

• Experience working with project management tools (e.g., Asana, Jira)
• Strong communication skills with the ability to influence and collaborate with cross-functional teams
• Experience in understanding order-to-cash workflows and working directly with customers to resolve operational issues

Benefits

• Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis
• Competitive salary at $100k-$120k depending on experience
• Flexible PTO policy
• 401(k) plan with a match