Outbound Enrollment Representative

Summary

Join Pomelo Care as an Outbound Enrollment Representative and make a difference in the lives of mothers and babies. You will be responsible for enrolling patients in Pomelo Care services through outbound calls and digital outreach. This role requires excellent communication skills, empathy, and the ability to build rapport with patients. You will educate patients about available resources, manage inbound calls, and achieve enrollment goals. The ideal candidate will possess strong organizational and time-management skills and be comfortable working both independently and as part of a team. Pomelo Care offers a competitive compensation package and a supportive work environment.

Requirements

• Ability to work Monday-Friday, 10:00am - 6:30pm CT
• Excellent customer service and strong, empathetic communication skills
• Willing to work some nights and weekends
• Are internet-connected, able to work remotely
• Passionate about changing the current landscape of healthcare
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Responsibilities

• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
• Work with families to schedule appointments and follow-up care as needed
• Participate in training and development opportunities to stay current on healthcare trends and regulations

Preferred Qualifications

• Experience working in a fast-paced and dynamic startup environment
• Experience in social work/community outreach
• Familiar working with people assigned to Medicaid health plans
• Ability to scope and tackle ambiguous problems
• Fluent in Spanish is a plus

Benefits

• Competitive healthcare benefits
• Generous and flexible vacation policy
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
• $40,000 to $50,000, plus the opportunity to earn a performance bonus