Stripe is hiring a
Outbound Enterprise Product Manager

Summary

Join Stripe as an Outbound product manager and be primarily focused on GTM activities, working closely with account teams and customers through various interactions. You will engage as a subject matter expert with top users to improve their experience throughout the entire lifecycle, from engaging in pre-sales conversations, serving as a product partner in escalations, and determining how to creatively solve their top requests.

Requirements

• 5 to 7 years of relevant experience in fields like Product Management, Technical Account Management or Integration Engineering at a top tier tech company
• Excellent communicator: You are extremely comfortable in front of large or senior audiences, internal or external. You can craft clear written communications artifacts. You adapt your communication to your audience: internal/external, seniority, technical expertise, payment savviness, etc
• User first: You obsess over customer success and quality of experience. You have deep user empathy skills that you can convey back to our teams
• Technical: You can understand the product deeply. You meet with engineers directly and can talk about technical design. You can advise customers about technical integrations. You’re comfortable writing your own queries or making a small code change as necessary
• Creative & Curious: You like to solve problems in novel ways, you can suggest alternatives like a manual workaround to a feature request, you always want to understand user needs and how we can solve problems in different ways than our competitors do
• Operational savvy: You are strong operationally, capable of designing and driving a cross-functional team and process
• Analytical horsepower: You dig deep into the data, think from first principles, and deliver the right results
• Results-oriented: You enjoy doing whatever it takes to execute on complex projects

Responsibilities

• Improve the experience of large users with Stripe for Cards processing at all points of their lifecycle
• Meet with customers regularly to educate them about our cards portfolio of products, steer them towards outcomes that are more favorable for them and for Stripe. You are the voice of the Enterprise roadmap across the user base
• Engage with users both reactively (customer requests about joining a beta feature, account team needs help about a priority user asks, etc.) and proactively (account check-ins, celebrate wins, get ahead of renewals, etc.)
• Generate new product ideas for the central PM teams, and ultimately influence the roadmap, generating higher share of wallet or new monetized product launches
• Help unblock new deals or avoid existing user churn by selling what’s on the truck
• Champion the adoption of our product portfolio that directly improves ONR (Vault SKUs, Disputes SKUs, etc.) or indirectly (Enterprise features that lead to higher SoW, etc.)
• Capture user feedback at scale and cascade that out to XFN teams
• Improve the external perception of Stripe products by participating in customer briefings, partner enablement or external content creation for strategic user engagements
• Creatively solve priority users asks to avoid spending engineering resources on single customer problems and help sell what’s on the truck
• Engage with customers on early exploration and product ideas and can help assess complexity without heavy engineering scoping
• Help extend product manager activities with customers and GTM, like identifying beta customers and enrolling them in product trials
• Form a POV on Enterprise solutions and packages that resonate with our largest users
• Identify process improvements to improve GTM <> product team interactions
• Pilot those within our teams and you help roll those out more broadly at Stripe