Outbound Product Manager

Summary

Join ServiceNow as an Outbound Product Manager and help scale one of the fastest-growing business units. This role combines deep product knowledge with market understanding to inform roadmaps and educate the go-to-market (GTM) ecosystem. You will create enablement content showcasing product value, document customer success stories, develop best practices, and act as a trusted resource for industry influencers and partners. Collaboration with internal teams (Inbound Product Management, Product Marketing, etc.) is crucial for defining product strategy and go-to-market plans. You will lead cross-functional teams to achieve goals. The position requires 8+ years of product management experience in the SFA domain.

Requirements

• 8+ years of Product Management or related experience in the SFA domain is a must
• Very strong written and oral communication skills
• Strong bias towards action, being hands-on with product, and a sense of urgency to “win” in the market
• Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties

Responsibilities

• Create high-quality enablement content that describes the value of the product innovation with a focus on Lead & Opportunity Management capabilities of our Sales and Order Management solution
• Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
• Develop best practices assets including early product demos to drive product adoption by customers and partners
• Become a trusted resource to promote the CRM product vision with industry influencers, strategic partners and analyst firms
• Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans
• Lead cross-functional teams to accomplish our goals

Preferred Qualifications

Experience in Solution Consulting / Solution Architecture / Enterprise Architecture functions is a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs