Paralegal

Summary

Join Codekeeper's Customer Success team as a Paralegal with a passion for customer service. This pivotal role blends legal drafting and review with customer communications and technical support. You will manage the legal drafting process, ensuring customer requirements are met, and provide excellent customer service by addressing user inquiries and managing their accounts. You will also support customers with tech setup, assist sales leads, and draft reports based on customer-provided information. The ideal candidate possesses familiarity with LegalTech concepts, proficiency in drafting legal documents, and excellent communication skills. Codekeeper offers a remote-first work environment, a supportive team, and opportunities for growth.

Requirements

• Familiarity with LegalTech concepts is crucial for success in this role
• Proficiency in drafting legal documents
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Responsibilities

• Legal Drafting/review: As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements. You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
• Customer Service: You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account. Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
• Tech Setup Support: Customers will also be required to set up connections between their source code management platform. You will support them in this process and make sure everything is administered correctly on our side
• Sales Support: Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service. This is done via email and website chat
• Report Drafting: Some of our customers require us to inspect information they provide. You draft the reports and send them back to them

Preferred Qualifications

• Prior experience in customer success or similar role is preferred
• Exposure to working with diverse companies of varying sizes and industries

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference