Partner Development Specialist

Summary

Join Broadvoice as a Partner Development Specialist in Lisbon, Portugal, working in a hybrid role. Support the channel development team by managing partner relationships, driving sales enablement, and contributing to partner ecosystem growth. This role involves hands-on experience in channel management and business development. You will be responsible for relationship management, channel strategy support, sales enablement, opportunity identification, performance monitoring, partner support, marketing and events, compliance and contracts, and event representation. Broadvoice offers a remote-first approach, focusing on work-life harmony and career growth opportunities. The company values diversity, inclusion, and employee contributions.

Requirements

• At least 1 year of experience in a commercial role, preferably in the SaaS software or Contact Center industry
• Basic understanding of CCaaS and UCaaS technologies
• Strong customer-focus and sales orientation
• Experience in CRM systems (Salesforce preferred), Sales Navigator and MS Office tools
• Excellent verbal and written communication skills with an ability to build rapport quickly
• Comfortable presenting to individuals or groups
• Must have: English proficiency
• Availability to travel occasionally

Responsibilities

• Support partner and client relationships, acting as a point of contact for routine inquiries and basic assistance
• Assist in executing the channel strategy, identifying new partners, maintaining existing partnerships, and improving partner programs and resources
• Deliver basic training on products and services to partners, providing updated materials and case studies to enhance their sales efforts
• Support in identifying and qualifying sales opportunities and maintaining the sales pipeline in the CRM
• Track partner performance metrics, prepare initial reports, and ensure CRM data aligns with corporate objectives
• Offer daily assistance to partners, troubleshoot simple issues, and coordinate with internal teams for complex problems
• Help organize co-branded campaigns, partner promotions, and events, as well as support planning and logistics for trade shows and industry fairs
• Assist in ensuring adherence to compliance standards, preparing documentation for contract renewals, and working with legal and finance teams
• Represent the company at industry fairs and events to identify opportunities and close deals

Benefits

• Remote-first approach
• Focus on work-life harmony
• Clear growth paths
• Access to learning resources
• Mentorship