Partner Manager

Summary

Join D2L as a Partner Program Manager to deliver and execute partner strategies and programs, collaborating with internal teams to determine enablement needs and ensure effective processes are in place for partner growth and relationship maintenance.

Requirements

• Strong business acumen with the ability to align team objectives with D2L’s business strategy
• Demonstrated experience in project management, including scoping, stakeholder engagement, and milestone tracking
• Flexibility to work across various projects and thrive in complex environments
• Exceptional verbal and written communication skills with proven presentation abilities
• Ability to collaborate effectively with individuals across all levels of the organization
• High attention to detail and accuracy in work execution

Responsibilities

• Establish trusted business relationships with partners as their primary interface
• Maintain information flow and identify growth opportunities with partners
• Manage the Partner inbox, including partner enrollment forms and handling general inquiries
• Maintain documentation and oversee partner records, Salesforce data, and reporting
• Schedule and conduct regular partner meetings, with specific partners receiving monthly or quarterly touchpoints
• Support partners with marketing opportunities and other collaborative initiatives
• Guide partners through the Integration Partner Lifecycle, from initial outreach to enrollment and ongoing relationship maintenance
• Facilitate onboarding, including agreement setup, signatures, site setup, and managing term amendments when necessary
• Oversee email sequences, partner upgrades, and account terminations as needed
• Handle Salesforce processing, dedicated site setups, amendments, and other partner management tasks
• Manage Fusion sponsorship tasks, including updating Fusion spreadsheets, tracking quotes in Salesforce, and coordinating Fusion-related events and activities
• Lead fundraising efforts for Fusion by identifying and securing sponsorships to support the event’s success
• Collaborate with internal teams to track sponsor engagement, manage sponsor-related tasks, and ensure alignment with Fusion’s goals
• Ensure a successful event for partners
• Work closely with the Partner Revenue Manager to process Partner Purchase Orders, track progress/revenue reports, and manage referral/royalty payments
• Maintain a close relationship with finance for accurate revenue-sharing reports, making sure partners are paying their partnership fees
• Maintain and enhance the Integration Hub by approving events, applications, announcements, and partner sign-ups
• Conduct periodic cleanups and updates to ensure optimal performance

Preferred Qualifications

Experience with partnership management, virtual learning environments, and learning management systems is preferred

Benefits

• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne