Partner Manager, Podcasts

Summary

Join Patreon as a Partner Manager and support the company's mission to fund the creative class. This remote-friendly role focuses on building trusted relationships with top 18+ creators, ensuring their success on the platform. You will partner with various teams, including Trust and Safety, Legal, Policy and Compliance, and Product, to advocate for creators' needs and drive their earnings and product adoption. This role requires 3+ years of experience in creator success or creator management, particularly with creators making sensitive 18+ content, as well as experience in 18+ content and/or trust and safety management. You will have the opportunity to refine your relationship-building skills, gain expertise in building engaged fan bases, and contribute to the development of tools for 18+ creators.

Requirements

• 3+ years of experience in creator success or creator management: Experience managing deep, long-term partnerships with a small portfolio, particularly with creators making sensitive 18+ content
• 3+ years of experience in 18+ content and/or trust and safety management: Comfortable viewing sensitive, disturbing and offensive content on a daily basis. Mental toughness and resilience to maintain a healthy work life balance
• Product and revenue expansion : Proven success in an environment with revenue and/or product adoption growth targets with each managed account
• Applying data insights to customer needs : Digging into insights about performance and translating them into customized, actionable steps for customers
• Cross-functional partnerships : Strong relationships and execution with internal stakeholders across marketing, communications, customer support, product, product marketing, data science, engineering and more

Responsibilities

• Build trusted creator relationships : Every day you’ll work with our largest 18+ creators and earn their trust that the Patreon platform and team is essential to unlocking the earnings and connection with their fan base that allows their creative business to flourish
• Partner with Trust and Safety, Legal, Policy and Compliance: As the sole Partner Manager on our team focused on 18+ creators, you’ll be a key voice in the room on decisions that affect our 18+ creators. You’ll help craft the strategies as well as co-develop resources for how best to support our top 18+ creators
• Partner with Product: You’ll be embedded in product pods working to expand our feature offerings to Patreon’s 18+ creators, ensuring that your creators’ voices are heard
• Drive earnings and product adoption : Across your portfolio, accelerate each creator’s growth trajectory by coaching them on how best to use product features, as well as increase traffic to their Patreon page, improve fan-to-member conversion rates, and maximize long-term retention of existing members
• Level up creators’ product mastery : Coach creator teams on how to use the Patreon platform, new product launches, and third-party integrations to achieve their membership goals
• Creatively execute on cross-functional solutions: Work with creators in your portfolio to address their unique business-critical needs and goals through motions like enrolling in product testing with Product Marketing, setting up feedback sessions with Product, working with Data Science on additional data reports and more
• Inspire evangelism for Patreon : Translate the investment we make into strategic creators into the strength of their advocacy for Patreon, driving more fan and creator interest in the platform
• Revamp of a creator’s tiers to drive more member acquisition and sustainability for the creator
• Partner with a creator to develop a plan for content and promotion in conjunction with a major launch for their fans
• Identify creators who would be a good fit for early testing of new product features, collaborate cross functionally to enroll them and ensure a positive experience, providing essential feedback to the product team
• Partner with product teams to share insights from your work with creators, advocating for their feedback and needs, and influencing go-to-market strategies that affect your portfolio
• Partner with trust and safety teams to design the process for identifying and addressing top creators with violative content, and design education resources to help them avoid those scenarios

Benefits

• Problem solving the complex needs and growth opportunities of high-earning creators
• Refine your relationship building skills in navigating the multi-pronged creative businesses and team members of the creators in your portfolio
• Expertise around the drivers of building an engaged fan base and converting them to paying members
• How to support a product-first company in building tools with 18+ creators
• Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching