Partner Manager

Summary

Join PointClickCare as a Partner Manager to oversee and grow our network of external training partners, ensuring partner-led training meets quality standards and aligns with customer outcomes and go-to-market strategy. This critical role involves managing third-party vendors and contractors who augment our internal training team. You will be responsible for partner relationship management, quality and performance oversight, operational coordination, and strategic enablement. The ideal candidate will have 5+ years of experience in partner management, training operations, or program management, along with strong project management and communication skills. A competitive salary and benefits package are offered.

Requirements

• 5+ years of experience in partner management, training operations, or program management
• Experience working with third-party vendors or contractors in a training or services environment
• Strong project management and communication skills
• Ability to balance strategic thinking with hands-on execution
• Familiarity with learning management systems (LMS), virtual training tools, and customer education best practices

Responsibilities

• Identify, recruit, onboard, and manage training delivery partners and contractors
• Serve as the primary point of contact for partner communications, performance, and escalations
• Foster strong, collaborative relationships to ensure alignment with our training goals and corporate values
• Define and enforce training delivery standards, including content fidelity, facilitation quality, and learner experience
• Monitor partner performance through feedback, metrics, and regular reviews
• Implement continuous improvement plans and corrective actions as needed
• Works closely with partner/vendors, Professional Services & Sales Leadership teams, and Finance/Legal for ongoing contract and budget management
• Coordinate scheduling, logistics, and resource planning for partner-led training sessions
• Ensure partners are equipped with up-to-date materials, tools, and enablement resources
• Ensure partners remain current with product releases, workflows, and certifications
• Collaborate with internal teams to forecast demand and align partner capacity accordingly
• Oversee partner budgets, reconcile invoices, and handle payments through the online financial system
• Support the development of scalable partner delivery models and frameworks
• Contribute to the evolution of our training strategy by identifying opportunities for partner innovation and expansion
• Align partner programs with broader organizational goals, including customer success and product adoption

Benefits

• $129,600 - $144,000 a year
• + bonus
• + benefits