Partner Operations Coordinator

Summary

Join Mercury's Partner Operations team as a Coordinator and play a vital role in maintaining our network of partners. You will be responsible for managing various operational processes, building a knowledge base, onboarding employees and clients, collaborating with engineering and product teams, and providing support. This generalist role involves working across multiple product teams and requires strong organizational skills, empathy, and product sense. You will be the bridge between our product teams and external partners, ensuring efficient processes and removing roadblocks. Your work will directly impact customer satisfaction by ensuring smooth operations. The role offers exposure to various teams within Mercury and opportunities for professional growth.

Requirements

• Have a BA/BS or something you feel is equivalent
• Have strong organizational skills
• Consistently exercise empathy
• Have a strong product sense
• Communicate ideas clearly across teams
• Be comfortable learning about companies with complex, technical products
• Stay calm and collected while working on ten things at once
• Feel confident talking with partners

Responsibilities

• Run the manual processes that keep Mercury running smoothly
• Help build the knowledge base for how our partnerships work
• Onboard and train Mercury employees to any external tools or dashboards they need to work with partners
• Select and manually onboard clients to various Beta products as needed
• Work with engineering and product to squash bugs and improve the product
• Get exposure to a ton of teams at Mercury - working with everyone from Compliance to Sales
• Help our support team solve problems for our customers

Preferred Qualifications

• Exercise creativity while working within difficult constraints
• Enjoy thinking about how to automate as much of your job as possible

Benefits

• Base salary
• Equity (stock options)
• Benefits