Senior Sales Operations Business Partner

Summary

Join LastPass as a Senior Sales Operations Business Partner and play a critical role in aligning sales processes and technologies with revenue goals. This collaborative position requires creativity, problem-solving, and analytical skills to support your team and the broader Global Sales Organization. You will drive continuous improvement, provide actionable insights into sales performance, and identify opportunities for process enhancements. Working closely with various departments, you'll ensure alignment across functions and contribute to meeting revenue targets. This role is ideal for those passionate about complex problem-solving and motivated by scale. You will report to the Director of Sales Operations and collaborate with cross-functional leaders.

Requirements

Salesforce (CRM) experience is a MUST

Responsibilities

• Work closely with Geo or Team Sales Leaders (VPs, Directors, Managers) on specific operational needs of running the business, including but not limited to Forecasting, Territory Planning, Reporting & Dashboards, and SalesTech support
• Act as the first line of support for internal questions, directing your regional team members to where they can find the answers
• Monitor and answer questions in the SFDC Internal Case queue
• Work with other Sales Ops Business Partners to ensure we are not doubling up work or efforts, and always thinking globally in our deliverables
• Own reporting on renewal bookings, pipeline, and forecasts on a quarterly and annual basis; analyze team performance and develop recommendations for improving renewal rates, increasing revenue, identifying more upsell opportunities, and reducing sales cycle time
• Partner with Renewals Sales leadership and other cross-functional partners to create strategic headcount, quota, and incentive plans that maximize efficient and sustainable growth
• Delve deep into processes and underlying data, identifying root causes and framing business problems. Propose and implement solutions to enhance efficiency and effectiveness
• Advise on SFDC and other SalesTech enhancements and improvements from a business perspective, supporting the organization in realizing best practices to support effective use of the system for sales users to ensure timely and appropriate processes to enhance sales results
• Create and implement reporting and dashboards that support the rhythm of the business operating cadence and drive insight for improving efficiency, effectiveness, and productivity
• Partner with Sales Enablement to deliver timely ‘Systems, Tools & Process Readiness’ for updates and releases
• Own the administration and support of assigned SalesTech
• Be the SME for other Sales Ops Business Partners on your assigned SalesTech
• Collaborate with Sales Leadership to deliver maximum value from the Sales Tech, including monitoring of usage
• Support the optimization of our forecasting process by participating in your regional/team forecast calls, providing insights and recommendations for improving the team’s forecast process and output
• Provide your Sales Leader(s) with a calculated forecast based on deal trends and behaviors

Preferred Qualifications

• CPQ experience
• Experience with Gong, Clari, Outreach, and LinkedIn Sales Navigator
• Advanced reporting and analytical skills
• A ‘nerd’ of sales technology, especially the tools that enable our sellers to be more effective and efficient
• Experience working on cross-functional projects with stakeholders from different parts of the business

Benefits

• Remote first culture
• Competitive compensation
• Flexible Paid Time Off policies, including but not limited to: Quarterly Self-Care Days (4 extra paid days off annually) and Volunteer Days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities