Spreedly is hiring a
Partner Operations Manager

Summary

The Partner Operations Manager at Spreedly will work closely with the VP of Partnerships to enhance and streamline partner processes. Responsibilities include process optimization, operational support, reporting & analysis, documentation & best practices, complex request handling, cross-functional collaboration, strategic projects, cross-functional contribution, continuous improvement, and engagement & coordination. Requirements include 2-4 years of experience in a partnerships or operations role, fluency in English, and a Bachelor's degree.

Requirements

• 2-4 years of experience in a partnerships or operations role
• Experience working directly with sales/partner sales teams and partners
• Excellent problem-solving, project management, and interpersonal skills
• Proven ability to thrive in a fluid, fast-paced environment
• Polished verbal and written communication skills, with experience presenting to senior partners and stakeholders
• Ability to be a thought partner to senior leaders - you have a knack for bringing stakeholders together and the confidence to keep them aligned with the goals of our partnerships program
• Bachelor’s degree in business or related field
• Fluency in the English language, both written and spoken

Responsibilities

• Process Optimization: Develop and refine key partner processes, including onboarding, deal registration, and rebates, to ensure efficiency and scalability
• Operational Support: Offer daily assistance to internal teams for partner-related inquiries and support, including post-sales and program compliance
• Reporting & Analysis: Create and manage reports and dashboards to track performance, support OKRs, and drive revenue growth
• Documentation & Best Practices: Document processes and best practices to support internal teams and partners
• Complex Requests Handling: Develop a deep understanding of partner programs to manage complex requests and escalations effectively
• Cross-functional collaboration: Work with managers across departments to design and iterate on processes and projects related to partnerships
• Strategic Projects: Lead high-impact strategic projects, from identification to execution, that drive long-term success in the global partner business
• Cross-Functional Contribution: Represent the Partnership team in broader company projects, ensuring partner needs are integrated into initial planning
• Continuous Improvement: Assess and redesign partner processes to enhance efficiency and scalability, driving successful project outcomes
• Engagement & Coordination: Collaborate with Sales, Product, Marketing, Finance, and Enablement teams to ensure partner requirements are met and incorporated into project planning and execution

Benefits

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• LinkedIn Learning subscription
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees