Remote Partner Relationship Manager

Summary

The Customer Success Team at SmithRx helps clients derive the full value of their PBM services by building effective relationships with operational leadership and identifying risks to client satisfaction proactively. As a Partner Relationship Manager, you will be responsible for ensuring the post-go-live success and collaboration with TPA and Data Partners in support of mutual customers.

Requirements

• Bachelor’s degree of equivalent work experience required
• 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance
• 3+ years of experience in a client-facing role, preferably in Customer Success or Account Management
• 3+ years of working experience with technical data file exchange (EDI or ETL)

Responsibilities

• Be accountable for Partner satisfaction and relationship
• Build trusting relationships with Partners’ operational leadership
• Maintain a comprehensive understanding of business and technical challenges faced by customers
• Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
• Identify product gaps by conducting business impact assessments and managing partner expectations
• Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place
• Coordinate additional customization, product development requests, or new product education with partners
• Troubleshoot and coordinate resolution of partner issues
• Leverage SmithRx resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers’ business needs
• Have the ability to be a change agent and drive an initiative from concept to fruition

Preferred Qualifications

• An obsession with customer experience and customer satisfaction
• A passion for solving difficult problems together in collaboration with the broader team

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities