Partner Success Executive

Summary

Join Wellhub, a corporate wellness platform, as a Partner Success Executive for the German market in Spain! This role focuses on fostering partner success through relationship management, enhancing engagement, and driving retention. You will manage partner relationships, handle inquiries, negotiate contracts, ensure compliance, and collaborate with internal teams. Data analysis and reporting are key responsibilities, as is identifying areas for improvement and implementing strategies to boost partner success. The ideal candidate possesses 3+ years of key account management experience, a hands-on mentality, and strong project management skills. Wellhub offers a comprehensive benefits package, including flexible work options, paid time off, parental leave, and opportunities for career growth.

Requirements

• Proven experience (3+ years) in (key) account management
• Hands-on mentality
• Strong project management skills, with the ability to work independently and manage multiple priorities simultaneously
• Prior experience in client relationship management
• Fluency in English
• Native-level proficiency in German

Responsibilities

• Manage and maintain relationships with key partners
• Support partner integration processes and ensure seamless experience
• Handle partner inquiries through Zendesk
• Manage ticket workload and provide support to partners on Zendesk
• Negotiate renewal contract terms and pricing changes with partners
• Ensure that all partners are in compliance with the required standards and provide the correct information on the platform
• Collaborate with internal teams to address partner needs and ensure a positive partner experience
• Investigate, develop and implement strategies to improve partner retention and success
• Collect and analyze data to measure partner performance and identify areas for improvement
• Create and manage reports to share insights
• Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives
• Support team workload management and suggest strategies to improve productivity
• Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide
• Document key learnings and outcomes from projects and partner reach outs to inform future strategy and planning
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

• Experienced within the fitness industry
• Experience working in a global role, creating content that resonates across different regions and cultural contexts
• Experience with advanced data analysis and dashboards

Benefits

• Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• Additional fitness subsidy to access onsite gyms and fitness studios
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• We understand that together, Wellhubbers and their leaders can make the best decisions for their own individual scopes. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive environment filled with passionate individuals from all over the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day