Apartment List is hiring a
Partner Success Manager

Summary

Join our team at Apartment List as a Partner Success Manager to drive strategic initiatives forward and deliver meaningful data insights to our partners. This role will collaborate with various teams to ensure that the information and resources delivered reflect the voice of our partners.

Requirements

• 3-5 years of experience in account management, data analytics or customer success roles
• Exceptional written and verbal communication skills
• Comfortable creating decks and client facing materials
• Insatiably curious, self-motivated, and results driven
• A team player and get excited about learning from and encouraging those around you
• Data-driven and have experience analyzing data sets to derive insights. Skilled in Excel and GSuite; foundational SQL skills a plus
• Not afraid to get scrappy in a small startup environment and use your creative problem solving skills to deliver results
• A proven track record in a client-facing role, whether that is customer success, account management, sales or consulting

Responsibilities

• Stay updated on industry trends and communicate insights to stakeholders, both internally and externally
• Support the sales team in generating actionable findings and creating reports that drive account growth and retention
• Analyze client and product data to identify trends and areas for improvement
• Develop and monitor strategies to drive product adoption and boost revenue growth
• Create customized presentations, learning materials, and deliverables to help educate our partners on our product and its impact on their performance
• Identify client challenges and pain points and partner with cross-functional team members (Sales, Product, Analytics, etc) to provide solutions and resources

Benefits

• Competitive Compensation: Including annual salary, pre-IPO stock options, and other financial compensation (if applicable)
• Medical, Dental, and Vision Coverage: 100% of premiums covered for you AND all of your dependents
• Unlimited Flexible Time Off: Unlimited FTO in addition to 12 company holidays per year, quarterly “recharge” days, and a week-long holiday break
• Home Office Reimbursement: To cover home office furniture and supplies, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Parental Support: Generous parental and family leave, fertility benefits, and employer-sponsored stipends towards family forming services
• 401k Plan: To support you in your individual retirement goals
• Team Events: Frequent team-building events, fun team off-sites, and bi-annual company meetups
• Commitment to DEI: To prioritize Diversity, Equity, and Inclusion within our workplace and to stay true to our values and mission
• Mentorship and Training: To get you onboard quickly, learn new professional skills, and invest in your career development
• Impact and Visibility: To expose you to and provide the opportunity to work on highly strategic initiatives that will transform the business
• Encouragement and Empowerment: To explore and adopt new technologies and drive meaningful decisions and outcomes