Host Analytics Inc is hiring a
Partner Success Manager

Summary

Join Planful as a Partner Success Manager and play a pivotal role in driving the success of our partner ecosystem. You will lead and shape our partner recruiting engine, develop enablement and onboarding strategy, and contribute to a high growth environment.

Requirements

• 5-7+ years of experience in customer or partner-facing roles such as onboarding, enablement, or customer success
• A passion for delivering exceptional partner experiences and a deep understanding of how to drive product adoption and long-term value
• Proven track record of exceeding performance metrics and driving measurable success in partner or customer-facing roles
• Exceptional strategic thinking and problem-solving abilities, with experience setting and achieving customer success or enablement goals
• Ability to thrive in a fast-paced environment, manage multiple projects, and maintain a results-driven approach under pressure
• Outstanding written and verbal communication skills, with a demonstrated ability to build strong relationships across teams and partners
• Experience building out enablement programs in high-growth tech companies
• Passionate about new technologies and their transformative impact on business operations
• Experience with learning management systems (Skilljar and Workramp preferred but not required)
• Experience in FP&A or selling into the office of the CFO is highly preferred

Responsibilities

• Architect and manage a dynamic onboarding framework and enablement platform for all Planful partners
• Serve as the primary point of contact for partners throughout their journey, from recruiting through, onboarding through ongoing enablement
• Lead partner recruitment function and manage/mentor one Channel Business Development Representative
• Experience building and managing partner programs (partner tiering, badging programs and overall success programs)
• Drive partner recruitment efforts, identifying and onboarding new partners to expand Planful’s global partner network
• Develop recruitment strategies in collaboration with the sales and channel teams
• Engage prospective partners, clearly articulating the value of Planful’s platform and how it can enhance their service offerings
• Nurture relationships with new partners, guiding them through the onboarding process to ensure long-term success and alignment with Planful’s vision
• Collaborate cross-functionally with internal enablement, training, and product teams
• Lead partner implementations, bootcamps, and continuous training initiatives
• Partner closely with channel managers to drive growth strategies

Benefits

• 2 Volunteer days
• Birthday PTO
• Quarterly company Wellness Days
• 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
• Annual Planful Palooza, our in-person, company-wide culture kickoff
• Team-specific offsites
• Office hubs in San Francisco, Toronto, and London
• Home office setup
• Monthly wifi and cell phone reimbursements for all employees
• Company-wide Mentorship program with Executive sponsorship of CFO
• Manager-specific monthly training programs
• Employee Resource Groups such as Women of Planful, Parents of Planful, and many more