Remote Partner Success Manager

Summary

Join a rocketship! We are pioneers of a new market that we are creating. Take a central and critical role at Placer.ai. Work with, and learn from, top-notch talent.

Requirements

• Experience in partner management, customer success, or account management
• Incredible precision, attention to detail, and organization skills
• 3+ years of customer/partner success experience
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment
• BA/BS degree

Responsibilities

• Own onboarding, support, retention, ongoing success for all Marketplace partners
• Stay up to date with partner products and capabilities including new and upcoming partner product releases
• Participate in partner onboarding including managing the process with Placer’s Product and R&D teams for initial data delivery and API setup
• Support Placer’s Sales, Expansions, and Customer Success teams by helping to answer questions about Marketplace products, including coordinating with partners to participate in customer calls
• Work with the Business Development team to ensure that legal agreements including NDAs and data evaluation agreements are submitted and signed to rapidly
• Engage actively in partner discussions to position the value of the Placer Marketplace
• Partner with cross functional teams to ensure customer feedback is delivered to partners and responses and data updates are shared with Placer’s Customer Success team

Benefits

• Competitive salary
• Excellent benefits
• Fully remote