Partner Success Manager

Summary

Join a fast-growing company with world-class professionals from around the world as a Post Sales Manager at Sardine. You will foster strong relationships with partners and customers, develop partner programs, manage strategic customer accounts, and deliver measurable results.

Requirements

• 5+ years of experience in partnerships, account management, customer success, or solutions architecture
• Expertise in payments, fraud prevention, identity solutions, compliance, or related fintech sectors, with strong knowledge of API integrations and software stacks
• Strong analytical skills, including the ability to use SQL for data analysis and generate insights that drive business decisions
• Proven experience managing partner and customer relationships, with a track record of delivering successful integrations and measurable business outcomes
• Ability to translate complex technical and business challenges into actionable solutions for partners and customers
• Exceptional communication, presentation, and interpersonal skills, with the ability to engage stakeholders at all levels and foster strong relationships
• Entrepreneurial mindset, with a passion for building programs and processes from scratch and driving them to success in less structured environments

Responsibilities

• Develop and execute strategies to cultivate reseller and integrated partners, generating new sales leads and fostering long-term collaborations
• Lead solution design sessions with partners and their customers, ensuring alignment with Sardine’s product capabilities and driving seamless integrations
• Act as the primary point of contact for key partners and customers, managing the entire lifecycle from onboarding to ongoing support, ensuring successful adoption of Sardine’s solutions
• Collaborate with internal teams, including engineering, risk analytics, marketing, and sales, to enable partners and customers to achieve their goals and maximize the value of Sardine's products
• Support partners in enabling their sales teams to close new customers, providing technical expertise and assisting in the sales process as needed
• Build and maintain strategic relationships with customers, addressing both day-to-day needs and larger business challenges, while driving long-term ROI and success for both partners and customers
• Advise on best practices related to fraud, compliance, payments, and risk management, leveraging your knowledge to provide strategic recommendations
• Monitor and communicate key performance indicators (KPIs) to customers and partners, ensuring alignment with their business objectives and goals
• Provide feedback to internal stakeholders on product development, feature enhancements, and market trends based on insights gathered from partners and customers
• Participate in quarterly business reviews with critical partners and customers, aligning on joint business plans and long-term strategies
• Lead the resolution of complex problems by coordinating across internal and external stakeholders, translating customer requirements into actionable solutions

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off
• Year-end break
• Self care days off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory