Salsify is hiring a
Partner Success Manager, Remote - Portuguese Republic

Summary

The job description is for a Partner Onboarding and Enablement role at Salsify, a company specializing in commerce infrastructure. The role involves expanding the service delivery portfolio of global partners, driving technical onboarding, enabling partners on service packages, implementing delivery best practices, promoting technology innovation with ISV partners, ensuring quality of partner service delivery, developing scalable onboarding and enablement procedures, creating partner enablement materials, and working cross-functionally with other teams.

Requirements

• Experience in customer-facing consulting, support, or enablement position in fast-paced, high-tech companies
• Ability to clearly and thoughtfully explain new concepts to diverse audiences
• The ability to manage multiple partner’s needs at once
• The ability to gain the trust and support of peers and partners through collaborative problem solving and teamwork
• The ability and willingness to travel up to 10% of the time

Responsibilities

• Expand the overall service delivery portfolio of our global partners
• Drive technical onboarding of partners on the Salsify platform
• Enable partners on service packages and delivery approach and methodology
• Implement delivery best practices with our Regional and Global System Integrators
• Drive technology innovation with our ISV partners
• Promote the creation of a center of excellence within our partners as they build their Salsify practice
• Ensure overall delivery quality of partner service delivery by evaluating performance, providing feedback, and coaching to improvement
• Develop scalable onboarding and enablement procedures to increase delivery volume and efficiency
• Create and refine partner enablement materials
• Work cross-functionally with Product, Customer Success, and Sales to ensure an exemplary experience for customers utilizing our partners