Partner Success Manager

Summary

Join Thumbtack's Partnerships team as a Partner Success Manager, focusing on the growth and success of Pro & Marketplace partners. You will be the primary contact for these partners, responsible for their onboarding, implementation, and overall growth. Key responsibilities include facilitating issue resolution, identifying opportunities to enhance partner adoption, and leveraging existing partner accounts to identify new opportunities. This role directly impacts marketplace expansion by ensuring partner business goals are surpassed. You will manage partner relationships, setting strategic goals and KPIs for continued success. The position requires 5+ years of experience in partnerships, business development, or similar roles, preferably with SaaS or enterprise customers.

Requirements

• 5+ years of experience in partnerships, business development, customer success, sales or similar customer-facing roles (preferably with SaaS and/or Enterprise customers)
• Demonstrated ability to build strong relationships and deliver a customer-centric solution
• Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs
• Salesforce or similar CRM experience is required
• Technology enthusiast, positively curious, and eager to build and learn
• Proven ability to manage, utilize, and prioritize your time and efforts

Responsibilities

• Serve as the primary point of contact for our Pro and marketplace Partners, with full accountability for the growth and success of these Partners
• Own the renewal process for Supply Partners in your book of business (contracts, upselling, etc.,)
• Support the maintenance of our partnership program & ecosystem with the goal of increasing the value of our partners by driving net new revenue through lead generation, brand awareness, and adoption of our integrations
• Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies
• Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success
• Provide API and integration guidance with partners and internal stakeholders
• Work cross-functionally with product, sales, success, and marketing teams to drive continued GTM strategy with our partners

Benefits

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $148,800 - $193,000
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $142,400 - $184,000
• For candidates living in all other US locations, the expected salary range for this role is currently $136,000 - $176,000