Partnership Manager

Summary

Join Thumbtack's Partnerships team as a Partner Success Manager and become the primary point of contact for strategic and technology Demand partners. You will directly impact the growth of the Thumbtack marketplace by exceeding partner business goals and objectives. This role involves managing a portfolio of partners, driving product adoption and revenue growth, and collaborating with cross-functional teams. The ideal candidate possesses 2-4 years of experience in customer success or related fields, strong relationship-building skills, and experience managing accounts exceeding KPIs. Thumbtack offers a virtual-first work model, various benefits, and a collaborative environment.

Requirements

• 2-4 years of experience in customer success, account management, partnerships, business development, consulting or similar customer-facing roles
• Demonstrated ability to build strong relationships and deliver a customer-centric solution
• Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs
• Salesforce or similar CRM experience is required
• Technology enthusiast, positively curious, and eager to build and learn
• Proven ability to manage, utilize, and prioritize your time and efforts

Responsibilities

• Manage and proactively engage with a portfolio of Partners (“book of business”) that use our Demand API products, with a focus on Partner retention and Net Retention Growth YoY
• Partner with the various Partnership leads to identify opportunities to drive product adoption, net retention, and overall revenue growth
• Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies
• Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success
• Drive adoption of best practices to enable Partners to convert and perform more effectively as a Thumbtack partner
• Provide API and integration guidance with partners and internal stakeholders
• Work cross-functionally with product, sales, success, and marketing teams to define, improve, and execute on our GTM strategy

Preferred Qualifications

• Experience managing a book of business and “owning” a target
• Experience working for a company offering services through an online Marketplace, and/or SaaS offerings
• Experience selling to, or working with, publishers, content creators, large retailers, SaaS companies, and/or business that operate on revenue share models
• Ability to work cross-functionally within an organization to drive results
• Understanding of API and technology tools
• Comfortable working in a highly entrepreneurial environment and building new processes from the ground up

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being