Partnership Manager

Summary

Join ZigZag Global as a Partnership Manager and develop and manage strategic relationships within the Shopify ecosystem. You will be responsible for identifying and negotiating partnerships, implementing a robust partnership program, and integrating third-party platforms. This role requires strong communication, analytical, and relationship-building skills, along with experience in partnership management and the Shopify ecosystem. You will work closely with internal teams and actively participate in community events. This is a fully remote position based in the UK, offering competitive salary, flexible working options, and other benefits.

Requirements

• Multiple years of experience in partnership management, business development, or channel sales, preferably within eCommerce, SaaS, or tech platforms
• Proven track record of building and managing successful partnerships, hitting revenue targets, and developing go-to-market plans
• Strong familiarity with the Shopify ecosystem, including an established network of relationships across agencies, app developers, and retailers
• Must be able to demonstrate Shopify knowledge and experience and ideally contact base
• Excellent communication, negotiation, and relationship-building skills
• Comfortable public speaker and presenter with the ability to engage and inspire diverse stakeholders
• Strong analytical skills and ability to interpret data to make informed decisions
• Ability to work cross-functionally and collaborate effectively with remote and in-person teams
• Self-motivated, proactive, and able to work independently in a fast-paced environment
• Passionate about eCommerce, technology, and creating meaningful value through partnerships
• Willingness and ability to travel to attend events, meet partners, and establish in-person relationships

Responsibilities

• Identify, negotiate, and establish partnerships with key players in the UK & EU Shopify ecosystem, including app developers, agencies, consultants, and other service providers
• Drive awareness of ZigZag and source new referrals, pipeline growth, and revenue
• Design, implement, and manage a robust partnership program tailored for Shopify users, driving awareness of ZigZag's offering, securing referrals, and fostering pipeline growth
• Lead efforts to integrate third-party platforms and apps into ZigZag's eCommerce returns solution, working closely with technical teams to ensure smooth and efficient execution
• Prioritize integrations based on customer value and business impact
• Develop and execute referral and affiliate programs to incentivize partners to recommend ZigZag's services, driving lead generation and customer acquisition
• Cultivate and maintain strong, long-lasting relationships with partners, capturing their current and future needs and ensuring alignment with ZigZag's goals
• Work closely with marketing, sales, and product teams to create co-marketing initiatives, integration opportunities, and ensure alignment with broader business objectives
• Generate feedback for the product roadmap
• Monitor, analyse, and report on partnership performance metrics, including lead generation, referral revenue, and integration success
• Be the go-to person for Shopify platform changes, retailer needs, industry trends, and competitor activity
• Provide insights to support ZigZag's strategic decisions
• Actively participate in Shopify community events, webinars, and forums to promote partnership opportunities and foster relationships
• Attend key tech and industry events to build relationships with emerging platforms that may benefit ZigZag's customers

Preferred Qualifications

• Relevant eCommerce and logistics experience is a bonus
• Strong LinkedIn presence and strong network

Benefits

• Competitive salary
• 24 days holiday + bank holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Flexible working options - fully remote with option to work from our London office
• BUPA Private Medical Insurance
• Annual L&D Budget
• Home Office supplies
• Employee referral bonus scheme
• Flexible working hours