Partnership Operations Specialist

Summary

Join Bench's Partnerships team as a Specialist, Partnership Operations and play a key role in managing and optimizing the operational processes supporting Bench's partner relationships. You will be responsible for ensuring accuracy and timeliness in partner billing, revenue share tracking, and partner payouts. This role involves process improvement initiatives, collaboration with internal teams, and building performance reports. The ideal candidate possesses experience in partnerships or sales operations, strong analytical skills, and proficiency with Salesforce. Bench offers a competitive salary, extended benefits including paid vacation and a benefits stipend, access to an Employee Assistance Program, and a Home Office Setup Fund.

Requirements

• Experience in partnerships or sales operations, with a strong understanding of channel or affiliate programs
• Commercial acumen and analytical skills to review and optimize partner processes
• Project management skills, with the ability to manage multiple projects and priorities
• Detail-oriented approach with a passion for creating structured, repeatable processes
• Proficiency with Salesforce CRM
• Strong understanding of financial concepts and reporting metrics
• Excellent written and verbal communication skills to collaborate with partners and internal teams
• Ability to thrive in a fast-paced, dynamic environment
• Self-starter with a drive to take initiative and deliver results

Responsibilities

• Optimize partnership operations: Manage and improve partner billing, revenue share tracking, and payouts, ensuring they are accurate and timely
• Process Improvement: Review existing operational processes, identify inefficiencies, and implement improvements to drive scalability and operational excellence
• Collaborate with Finance: Support finance-related inquiries from partners and ensure smooth communication between partners and internal finance teams
• Reporting and Analytics: Build and maintain reports, such as partner development pipeline and commercial performance metrics, to drive informed decision-making across the business
• Salesforce Management: Create and manage partner records in Salesforce, ensuring accuracy and consistency
• Marketing Collaboration: Work closely with the partner marketing team to facilitate marketing campaigns and events, providing operational support for partner initiatives
• Resource Management: Develop an organized system for storing and managing partner resources, such as sales enablement materials, discount histories, and promotional assets
• Documentation Management: Maintain all internal documentation related to partner operations
• Communication Liaison: Act as a key point of contact between partners and internal teams to ensure smooth communication and resolution of operational issues

Benefits

• On target earning are $61,920 to $77,400 USD with a component of these earnings made up of variable pay
• In addition, we offer an extended benefits package that includes paid vacation, paid flex days and benefits stipend
• You’ll get access to Inkblot Therapy’s Employee and Family Assistance Program (EAP) that offers counseling and support, for you and family members, as well as professional development coaching, financial advice, legal advice and much more
• Home Office Setup Fund
• You’ll have the opportunity to work from somewhere other than your home province for up to 90 days in a 12-month period