Partnership Specialist

Summary

Join ezCater's Supply Operations team as a Partnership Specialist and contribute to building a thriving network of restaurant partners for our Relish program. You will identify and onboard restaurants, manage relationships, and ensure operational efficiency. This role requires strong communication, sales, and relationship-building skills, along with the ability to handle multiple tasks simultaneously. You will receive competitive compensation, comprehensive benefits, and the opportunity to work in a flexible, supportive environment. ezCater offers a unique culture that values work-life balance and employee well-being. The role involves a mix of remote and in-office work options.

Requirements

• 1+ years of relevant experience, ideally in a sales or onboarding/implementation role
• Experience operating in a high performing culture
• Ability to create quick relationships that generate strong results
• Highly productive and clear communication skills, with ability to handle multiple emails, phone calls, and restaurant trainings each day
• Eagerness to grow exciting new initiatives and to support our restaurant partners and customers alike
• Experience and ability to juggle multiple goals simultaneously, and keep multiple parties informed of progress along the way
• Adaptability– we’re growing quickly and our demand fluctuates unpredictably
• A beyond helpful attitude, and the “scrappy” instinct to get things done through hard work
• You aim high, and want to make us better– you’ll think critically about how we can improve processes, systems, and expectations

Responsibilities

• Identify appropriate restaurant partners from the ezCater marketplace and call restaurants in order to grow a strong supply network that delights our customers and meets the demands of each opportunity
• Effectively navigate conversations surrounding program benefits, partnership expectations, commission, operational capacity, delivery logistics, and menu
• Try and track strategies for driving successful engagement with our restaurants, and onboarding restaurants onto our program in a way that is operationally efficient and drives reliable and successful outcomes for our customers
• Collect requirements swiftly and accurately from restaurants and communicate information to internal teams
• Thoroughly document your process and progress in our CRM to maintain an organized pipeline
• Directly train, own communication with, and be responsible for new restaurant performance as they execute their first orders
• Think outside the box to help identify the best restaurants in our supply network to meet the needs of our customers

Benefits

• Market salary
• Stock options
• The usual holidays
• All-you-can-eat vacation
• 401K with ezCater match
• Health/dental/FSA
• Long-term disability insurance
• Remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!)
• A tremendous amount of responsibility and autonomy
• Wicked awesome co-workers
• Cupcakes (and many more goodies) when you’re in one of our offices