Partnerships Manager

Summary

Join Zicasso, a leading luxury travel company, as a fully remote Partnerships Manager! Based outside the US, preferably in Latin America, you will coach travel company partners globally to boost sales and efficiency. This freelance contractor role requires strong sales experience in luxury travel, excellent communication, and a passion for international travel. You'll analyze sales performance, conduct coaching calls, develop best practices, and build strong relationships with partners. Flexibility in work hours is offered, but alignment with California hours is preferred. Zicasso offers a values-driven team, remote work, flexible hours, a collaborative culture, a learning and development stipend, and two annual company-sponsored international trips.

Requirements

• 5+ years of travel industry sales experience, especially in selling luxury travel
• Strong interpersonal skills and experience initiating and building strong professional relationships
• Enthusiastic self-motivator; ready and willing to put in extra effort in a start-up environment to drive team/company success
• Clear, concise verbal and written English communication skills
• Self-disciplined to independently meet and exceed set goals
• Detail-oriented and strives to achieve thorough, quality, and error-free work
• Highly efficient with excellent time management and organizational skills
• Comfortable with technology, readily able to learn and adapt to the use of new software to organize and track team objectives
• Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
• Creative problem-solving skills
• Willingness to work flexible hours - we partner with travel companies all over the world, so video meetings with them may have to be conducted outside of regular work hours to account for time zone differences

Responsibilities

• Conduct in-depth analysis of current travel specialist partners’ best practices and overall sales performance with the goal of increasing revenue
• Schedule and conduct video coaching calls to determine if a partner is adhering to Zicasso’s best practices and to create a monthly action plan for each partner with the goal of increasing their overall sales conversion
• Participate in the creation of best practices documents as well as the maintenance of the online learning center
• Develop processes for scaling partner training through e-learning combined with personal coaching. E-learning curriculum might include consultative selling, up-selling techniques, best practices, Zicasso’s software features, etc
• Help Zicasso build genuine, lasting relationships with our global network of travel specialist partners
• Work with our partners to ensure they deliver the best customer experience, sales performance, and adherence to Zicasso best practices
• Proactively look for improvement opportunities and drive change to make these improvements happen on a scalable level
• Intervene as necessary to resolve customer-related issues with travel specialist partners

Preferred Qualifications

Passionate about travel - highly desirable if you have traveled to several countries and have a strong curiosity about international destinations

Benefits

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions
• Learning and development annual stipend
• Enjoy two company-sponsored business trips each year at international destinations we serve!