Partnerships Specialist

Summary

Join Deel, a global leader in international payroll and compliance, as a Partnership Specialist. You will work closely with Business Partners to enhance their knowledge and build infrastructure to convert customers to PaySpace. This role involves analyzing partner knowledge, identifying business gaps, and providing best practices throughout the customer journey, from pre-sale to post-implementation support. You will assist partners with various aspects of implementation, including requirements analysis, system configuration, data migration, and training. The ideal candidate possesses strong analytical and interpersonal skills, along with experience in payroll consulting and project management. Deel offers a competitive compensation package and benefits, including remote work flexibility and stock grant opportunities.

Requirements

• Full knowledge of Payroll and HR legislation
• Experience with South Africa and the rest of Africa's legislation
• At least 2-3 years of experience in payroll consulting
• Demonstrated project management experience
• Advanced skills in the Microsoft Office suite, i.e. Excel, Word, etc
• JavaScript or similar programming language experience
• Strong analytical abilities
• Creative and innovative
• Demonstrated ability to learn and apply basic concepts in new situations
• Strong interpersonal skills
• Team player

Responsibilities

• Ensures Partner excellence through knowledge sharing and constant communication
• Assists with quoting accurate hours for the successful implementation of PaySpace
• Builds and maintains strong relationships with partners
• Lives the company's values and service standards concerning customer interaction
• Adheres to business processes and systems to meet the company's quality requirements
• Takes personal accountability for service excellence to the Partner
• Adheres to the company's work standards
• Ensures Cost savings and efficiencies in the area of accountability
• Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organisations
• Prepare personal development plans with the Manager and implement them per business requirements
• Ensures teamwork to achieve shared goals
• Collaborates closely with the Business Partner team to build and maintain a robust Business Partner base
• Assists our new Business Partners with Best practices in the following aspects: How to conduct leading workshops to facilitate the customers' requirements to implement their customers accurately and efficiently on PaySpace
• Assists our new Business Partners with Best practices in the following aspects: Best Practice to assist partners how to Analyse and documenting all customer requirements
• Assists our new Business Partners with Best practices in the following aspects: Brainstorm with Business Partners on how to best satisfy customers' requirements and create specification documents for these items, seeking internal guidance and support where necessary
• Assists our new Business Partners with Best practices in the following aspects: Do regular checks in with Partners to quality check the configuration of the system according to the customers' requirements
• Assists our new Business Partners with Best practices in the following aspects: Support the configuration of complex calculations using JavaScript where required
• Assists our new Business Partners with Best practices in the following aspects: Give guidance on the migration of data from the current system to PaySpace, ensuring payroll data is balanced
• Assists our new Business Partners with Best practices in the following aspects: Formulate and actively manage the conversion project plan with the Partner and ensure milestones are reached
• Assists our new Business Partners with Best practices in the following aspects: Implement and check in on standard tried and tested implementation procedures to assist partners with their strategic objectives
• Assists our new Business Partners with Best practices in the following aspects: Provide training to partners while playing a lead role in conversions
• Provide support to the Partner via email or telephone until their knowledge is sufficient
• Closely track and share where Partners are in their Partner journey

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available